System Administrator (System Support & Development Officer)

This role is seen as a development opportunity for the right person. With training and support provided, you will:

· Work towards being responsible for systems and user support for Cornwall Housing's key business applications, in the Assets, Housing Operations and Resources Directorates.

· Develop a technical understanding of systems to enable you to troubleshoot issues, understand root causes, diagnose faults, and prioritise requests for support and changes.

· Maintain systems and training documentation in line with changing business needs to ensure consistency of service and review and deliver data and report requests to customers.

Communication is key in this role as you will be supporting users and liaising with IT Vendors and Cornwall Council Information Services. There will also be opportunities to assist in IT projects and to provide support to the ongoing IT improvement programme.

If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!

Do you have experience in Technical support?, Do you have a great 'can do' attitude? Do you like being kept busy and love change? Then come and work in the Business Systems team at Cornwall Housing., To be successful, you'll need the ability to follow defined processes/procedures in an accurate and consistent manner whilst monitoring data, identifying trends, problem solving and escalating where needed.

You'll likely have:

· A degree in IT, Computer Science, or related field (or equivalent experience).

· Experience in a service desk or technical support role.

· Strong understanding of IT systems, hardware, software, and networks.

But almost more importantly, you'll also be/have:

· Keen to learn with an interest in IT and systems support

· Excellent problem-solving and diagnostic skills.

· Strong communication and customer service skills.

· Ability to work independently and as part of a team., * We are committed to improving employment opportunities for people with disabilities and we are a Disability Confident employer. An applicant with a disability who demonstrates that they meet the minimum requirements of an advertised position will be offered an interview and will be considered on merit. Do you consider yourself to be eligible for consideration under this scheme?

• If you have answered 'yes' to the previous Disability Confident question. We will make reasonable adjustments to help people with disabilities through the application and selection process. Please let us know any specific requirements needed to enable your participation and/or attendance during the selection process:
• To be successful, you'll need the ability to follow defined processes/procedures in an accurate and consistent manner whilst monitoring data, identifying trends, problem solving and escalating where needed.

You'll likely have:

• A degree in IT, Computer Science, or related field (or equivalent experience).
• Experience in a service desk or technical support role.
• Strong understanding of IT systems, hardware, software, and networks.

But almost more importantly, you'll also be/have:

• Keen to learn with an interest in IT and systems support
• Excellent problem-solving and diagnostic skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Pulled from the full job description

• Pay rise
• Annual leave
• Employee discount
• Sick pay
• Free parking
• Additional leave
• Company pension, Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1 day per week.

What you'll get from us in return is:

· A challenge like no other - Cornwall is unique and so are we!

· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work

· A senior management team who will listen and support you, and encourage your ideas and creative thinking

· Investment and support in your continuous learning and development

· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal

· And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role., Job Types: Full-time, Permanent

Pay: £27,730.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sick pay