Head of Client Technology

Based in London, the Head of Client Technology will be responsible for the delivery of Technology services to the Client Technology business stream. The Client Technology business line within Marex is responsible for building client engagement capabilities for businesses to leverage, including Neon, CRM and client data management. They will also support the delivery of cross-selling initiatives through technology across the Firm.

This role will work closely with the Business Owner and senior stakeholders of the business to define the requirements of the technology delivery. The role's other key interfaces are the business aligned development and support functions - both of which will have dual reporting lines to this role and a functional head (e.g. Head of Development). The functional head will ensure that standards and process are common across all business aligned teams whilst this role will own the delivery of service.

This ownership and the engagement with the management team of the Business Line will allow this role to prioritise and deliver in alignment with the defined business priorities. The size and makeup of the business stream's Technology team will be agreed by this role with the Business Owner for CTO approval, to ensure a level of service that meets the expectations and objectives of the business.

Responsibilities

Role specific:

• Define and support the strategic technology direction for the Cross Sell and Client Engagement business unit.

• Partner with the Business Owner and Technology leadership on budgeting, forecasting, and investment planning.

• Develop and communicate clear, outcome focused technology roadmaps aligned to business priorities.

• Right size the technology footprint for the business line, including resourcing across Business Technology, Development, and Application Support teams, to ensure cost effective service delivery.

• Act as a senior technology partner to business stakeholders, securing alignment, adoption, and prioritisation of Client Technology initiatives.

• Ensure alignment with the core Technology Strategy and promote reuse of existing platforms, vendors, and services where appropriate.

• Drive innovation and identify new solutions that deliver competitive advantage.

• Serve as the primary interface to AI, Data, and Development teams to ensure aligned and prioritised delivery.

• Contribute to departmental technical direction by researching emerging technologies and evaluating third party tools and platforms.

• Clearly outline initiatives and epics by specifying their intended business outcomes and mutually agreed acceptance criteria, while providing updates on priority, progress, cost, effort, and risk.

• Partner with the business as product lead for Neon, translating cross-selling strategy into prioritised, deliverable technology outcomes.

• Oversee delivery of major initiatives, ensuring projects are delivered on time, on budget, and to agreed quality standards, including (but not limited to):

• Firm-wide Salesforce rollout and implementation

• Client net revenue analytics

• Neon data insights, including Databricks integration

• Client data bus development

• Ensure all delivered systems and infrastructure are production ready, secure, scalable, and fully documented for operational handover.

• Maintain awareness of applicable risk, regulatory, audit, and compliance requirements, ensuring all technology solutions adhere to required standards.

• Promote and enforce best practice software development processes and standards.

• Foster an inclusive, collaborative culture, recognising end to end lifecycle impacts and engaging all affected stakeholders during change.

All staff:

• Ensure compliance with the company's regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCA's Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/ or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

Do you have experience in Software deployment?, * Strong experience delivering Client Engagement and Cross Selling technology within a financial institution, including Salesforce.

• Knowledge of vendor platforms used within derivatives and clearing environments.
• Proven vendor and third-party delivery management experience.
• Agile product development and delivery expertise.
• Excellent stakeholder management and communication skills.
• Strong leadership capability with a delivery focused entrepreneurial mindset.
• Experience designing secure, resilient, and scalable technology solutions.

Desirable:

• Broad asset class knowledge; commodities experience preferred.
• End to end trade lifecycle knowledge.
• Exposure to trading, pricing, risk, and algorithmic trading platforms.
• Experience with cloud technologies, Microsoft platforms, and modern deployment models.
• Background working in regulated financial services environments., * A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Ability to take a high level of responsibility in a fast pace and high-volume environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Conduct Rules, You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas., Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each Marex business area. We partner with the business to optimise their technology stack, prioritise their strategic technology roadmap and drive their software delivery lifecycle. We define and agree change initiatives with the organisation's business areas and then coordinate delivery against specific acceptance criteria. Each Business Technology team is aligned to one of Marex's business divisions and works with a corresponding Development team and Application Support team. A global team of implementation resources coordinate and support the technology business streams with delivery., Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.