Community Manager

As the Community Manager, you will be responsible for the ongoing operational management and development of the social community for our Puzzle RPG product.

You will help develop and implement strategies that foster a two-way conversation between players and development; create social media content to support live operations marketing; own and improve KPI's including sentiment & engagement that connect to product success.

You will understand the holistic and dynamic landscape of community forums, social media channels, emerging platforms, and audiences within those channels that deliver business results.

What You Will Do:

• Communicate our product vision to players
• Be the voice of the community for our development team sharing insights and trends that are meaningful to product success.
• Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling.
• Execute engaging community driven marketing programs and campaigns
• Work with creative and strategic teams in the creation of original and dynamic content
• Manage the editorial content of our owned social & community channels while owning the associated KPI's for each
• Partner with Customer Experience and VIP teams to optimize/improve player sentiment and retention

Do you have experience in Time management?, Do you have a Bachelor's degree?, * 4 years of experience in a community management or social media coordination role, preferably within the games industry

• This is a role which will require cross-geo collaboration, with the studio based out of India, while the main player base based out of the US. Hence, willingness to work during US working hours (Central or Eastern) will be highly preferred.
• Ability to identify and track relevant community KPIs
• Experience building communities in key channels such as Discord, Reddit, and private messenger platforms.
• Experience with social media management tools such as Sprout Social, Sprinklr and Social Studio
• Independent creation and successful execution of community-focused marketing campaigns with one or more specific business goals (growth, engagement, retention, reactivation, revenue)
• Experience building brands on social media [Instagram, Facebook and Twitter (YouTube experience considered an asset, but not mandatory)] with a proven track record
• Experience in moderating community discussions with large active communities, including creation of style guides, tone, response strategies
• Effective time management and project management skills
• Excellent verbal and written communication skills in English
• Bachelor's Degree

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times-connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille , Words With Friends , Zynga Poker , Game of Thrones Slots Casino , Wizard of Oz Slots , Hit it Rich! Slots , Wonka Slots , Top Eleven , Toon Blast , Empires & Puzzles , Merge Dragons! , CSR Racing , Harry Potter: Puzzles & Spells , Match Factory , and Color Block Jam -plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation-and where you can take your career to the next level., Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits, Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga's in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.