(Senior) IT Operations Data Domain Manager

You will establish a single source of truth for IT Operations performance, enabling transparent, data-driven decision-making across a complex, multi-vendor environment. This role is critical to eliminating ambiguity in SLA/KPI reporting and strengthening executive-level service governance.

What You Will Drive

• Build and own the end-to-end operational data architecture for IT service performance
• Establish trusted, standardized SLA/KPI logic across all domains and vendors
• Enable real-time, automated performance visibility through scalable dashboards
• Strengthen vendor accountability by validating and governing performance data
• Drive cross-domain transparency to support faster, better operational decisions
• Reduce manual reporting effort through automation and data optimization

How You Will Make a Difference

• Turn fragmented operational data into actionable insights for leadership
• Eliminate SLA disputes through clear, governed KPI definitions
• Enable Service Delivery Managers and Domain Owners to drill down into performance drivers
• Partner with data and operations teams to continuously improve data quality and usability

Do you have experience in Usability?, * Proven track record in data engineering within IT Operations environments

• Strong expertise in SQL, Python, and modern data pipelines (ETL)
• Experience with BI tools (e.g., Power BI, Tableau) and cloud platforms (ideally Azure / Databricks)
• Familiarity with monitoring tools (e.g., Grafana, Dynatrace, Prometheus)
• Experience in multi-vendor service environments
• Solid understanding of IT service management (ITIL) and performance governance
• Analytical mindset with the ability to translate data into business impact