Trilingual Technical Support Specialist | SaaS BCN

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service., * Oversee end-to-end management of technical incidents via phone support.

• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with Service Level Agreements in all client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to escalate and resolve high-priority issues.

Do you have experience in Zendesk?, Do you have a Master's degree?, * You're organized, independent and proactive, and taken an active interest in your work

• You demonstrate empathy and a strong sense of customer relationship
• You have good analysis capacities and enjoy problem-solving
• You're good at verbal and written communication
• You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
• You master the network domains, VoIP, TCP/IP, internet, etc.
• You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
• You are fluent in French, English and Spanish.
• Knowledge of the Zendesk, Jira and Salesforce tools is appreciated