IT Digital Workplace Operations Specialist - IP Telephony and on prem Web Conferencing systems H / F
Role details
Job location
Tech stack
Job description
End-to-End Lifecycle: You'll lead the 'Build to Run' journey for our IP Telephony and on-prem conferencing suites, ensuring new features move smoothly from the lab to our global users
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Continuous Evolution: You aren't just maintaining tools; you're evolving them. You'll work with Architects and Product Managers to evaluate emerging tech and pitch ideas that define our future service roadmap. Operational Excellence:
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Performance Architect: You'll manage the global health of IPT and on-premise Web Conferencing services ensuring incident solving and request completion.
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Agile Collaboration: Join our PI Planning with Airbus Group and product routines to keep our Kanban flow moving. You will support our Restricted Collaboration Product Manager.
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Incident Strike-Team: When major incidents arise, you'll lead the resolution process, bringing together the right experts to solve problems fast and prevent them from happening again. Strategic Partnership:
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User Empowerment: Work with Change Managers to translate complex tech into 'human-friendly' guides for our VIPs and stakeholders.
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The 'Shift Right' Mentor: Collaborate daily with our Service Desk to share knowledge, ensuring they are empowered to support users confidently.
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Architecture Partner: Support our Lead Architect in building robust system dossiers and testing the next generation of collaboration technology.
Requirements
At least 3 years of experience in IT service management or as an IT product manager. Technical knowledge of IPT or Network is required. Transnational IT supplier Management. Practical Problem Solving. ITIL basics. Service Now IT operational usage skills would be greatly appreciated. English and French language negotiation level, some German or Spanish skills would be appreciated. Open-minded, self-awareness, transparency, and welcome feedback will be highly appreciated skills. Ability to progress in a complex environment working with Donauwörth/Marignane/albacete sites and all the divisions is mandatory. Your working environment: Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities. How we care for you:
- Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
- Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
- Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
- Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
