Associate Manager - IT, Service Delivery
Role details
Job location
Tech stack
Job description
Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.), No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.
Key Benefits:
- Hybrid working model
- £28,000 - £30,000 salary (depending on experience)
- Structured career progression and training support
- Profit-related bonus scheme
- Life cover, 24/7 GP access, and wellbeing support
- Company pension and free parking
- Regular team events and a positive, people-first culture
What You'll Be Doing
- Providing remote and telephone IT support to a diverse client base
- Troubleshooting software and hardware issues efficiently
- Managing and maintaining Microsoft 365 environments
- Installing, configuring, and maintaining PC hardware and peripherals
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Requirements
- Previous experience in a Helpdesk or IT Support role (remote/telephone)
- Solid understanding of Microsoft Desktop and Server Operating Systems
- Experience with Microsoft 365 administration and troubleshooting
- Confident with PC setup, configuration, and fault diagnosis
- Excellent communication skills and a proactive, hands-on attitude
Desirable:
- IT certifications such as CompTIA, MCP, or equivalent (or working towards them)
Benefits & conditions
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