PeopleXD Implementation Consultant
Role details
Job location
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Job description
Project Payroll Specialist; Crawley; 12 months; 37 hrs per week; Hybrid working; Inside IR35 We are currently recruiting for a Project Payroll Specialist to work with our client based in the aerospace sector based in Crawley. The role offers hybrid working, with 3 days in site required The purpose of the role is to support payroll-related tasks and projects and driving continuous improvements in payroll processes and systems. Ensuring end to end processes are streamlined and efficient identifying areas of improvements with the ability to analyse data to inform decision making. This role ensures efficient, accurate, and compliant payroll operations by supporting implementations, upgrades, and innovations that enhance payroll performance and employee experience. To ensure, as a collaborative and committed team, the timely, accurate, and robust delivery of payroll services for company UK employees. This is achieved by working closely with the company payroll provider and internal teams to maintain payroll integrity, compliance, and efficiency. Key Responsibilities and Tasks:
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Query Resolution Working collaboratively, positively and flexibly with colleagues to work through and resolve challenges and escalations in a timely manner with little to no impact to employees. Assisting in responding to questions on payroll discrepancies and issues. As well as dealing with queries on systems, tools and reporting topics alongside colleagues. Use evidence-based approaches to prioritise problem resolution Ensuring queries are resolved within service level agreements (SLAs).
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Process Improvement and Feedback Being a point of contact and supporting changes in process, system upgrade testing and legislation changes that impact payroll. Ensuring roll out of changes are communicated and trained where required across the Payroll team and HR Operations. Support payroll projects to drive efficiencies and streamline processes across the team enabling smooth and accurate delivery of the payroll to our employees. Identifying trends or recurring issues in data errors across the team/payroll supplier and suggesting improvements/solutions to improve the overall accuracy and delivery of payroll. Contributing suggestions for process optimizations. Contribute with continuous improvement ideas ahead of MSR reviews with the payroll supplier to ensure quality is being maintained.
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Project and work package delivery Working with Team leader to plan and define work packages ensuring alignment with overall projects and milestones Tracking progress and providing updates, raise risks and issues aligned to the task Analyse data to support and inform decision making Ensuring regular communication and documentation to maintain transparency and accountability Support the delivery of the overall payroll projects
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Compliance, Audit, Data Management and Governance Providing information and documentation for audits and regulatory reviews. Supporting compliance with legislation and internal controls including any personal data breaches Managing requests involving sensitive or critical employee data Ensuring data accuracy, integrity, and appropriate confidentiality levels Conducting investigations into data queries and or issues that arise by completing analysis into the root cause and proactively problem solving. Ensuring that the customer is at the heart of everything we do. Use evidence-based approaches to prioritise problem resolution to support identification of wider or themed based impact. Applying logical reasoning in the identification of root causes. Support with implementation of controls and validation processes to safeguard data integrity and prevent errors
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Requirements
Experienced user of tools such as Workday / ServiceNow Experience of working with Payroll systems and processes Experience with agile methodology would be an asset to the role Strong problem-solving and analytical skills Excellent customer service delivery and a high focus on ensuring customers' and stakeholders needs are met effectively Discretion with confidential information Superb communication skills (written and verbal) and ability to communicate effectively at all levels Accurate attention to detail and ability to manage multiple cases and tasks simultaneously Ability to adapt and be flexible with how they work to continue to evolve payroll delivery Strong analytical skills with good attention to detail and accuracy Committed to seeing tasks through to completion Able to organise and plan own time with flexibility and ability to prioritise multiple activities Ability to remain calm and resilient under pressure Good team player and strong decision making ability within area of responsibility Able to challenge and influence behaviours and promote high standards Self-starter with initiative and innovative spirit Excellent communication skills, ability to communicate at all levels Data extraction, analysis and manipulation Resourceful in your approach to resolving day-to-day operational issues and queries. Ability to self-manage multiple tasks, priorities, and deadlines
