Helpdesk Coordinator

5:00pmAt Anabas, our vision is simple: to deliver forward-thinking Facilities Management solutions with passion, providing a world-class service tailored to the unique needs of our diverse client base.We are seeking a Helpdesk Coordinator to join our fast-paced and supportive team at our Darlington Business Support Centre. This is an excellent opportunity for someone who enjoys working in a service-driven environment and takes pride in providing a friendly, professional, and proactive experience for clients and colleagues alike.The Role

Reporting to the Helpdesk Team Leader, you will act as a key point of contact for our clients, employees, and managers. You will manage incoming requests via phone and email, coordinate subcontractors, and support the smooth delivery of Facilities Management services across our portfolio.This role requires strong organisation with the ability to prioritize own workload efficiently, clear communication, and a calm, customer-focused approach.Key Responsibilities

Monitor the Helpdesk and client inboxes, responding to all enquiries in a timely and professional manner

Answer incoming telephone calls, handling all interactions in a friendly and professional way

Log, update, and close jobs accurately on the CAFM system (QFM)

Provide regular updates to clients and internal teams regarding ongoing issues

Liaise with engineers and subcontractors, booking works and call-outs as required

Schedule call-outs and planned preventative maintenance (PPM) works with clients and site leads

Support operations and site-based teams with administrative tasks

Book travel and accommodation when required

Order materials and goods online

Raise purchase orders on Sage 200 when required

Attend site visits when necessary

The following experience and skills are desirable but not essential, as full training will be provided:Experience working in a busy office or customer service environment within the past two years

GCSE English and Maths grades 4 and above.

An industry relevant qualification would be advantageous.

Friendly, professional, proactive, and adaptable to changing priorities

Excellent customer service, time management, and organisational skills

A strong team player with the ability to communicate effectively in person and across multiple channels

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

A basic understanding of Facilities Management would be an advantage

Darlington Business Support CentreLocation: Darlington.Salary: £27,165 per annumHours: Full-time, permanent | Monday to Friday, 8:00am