2nd/3rd Line Infrastructure Engineer

• Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms

• Performing system health checks and reporting issues

• Carrying out approved configuration changes and maintenance

Service Requests & Incident Management

• Acting as an escalation point for complex service desk tickets

• Troubleshooting and resolving technical issues

• Escalating recurring or design-level issues with clear documentation

Security & Compliance

• Applying patching, security configurations and access controls

• Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials

• Assisting with audit preparation and documentation

Network Support

• Supporting LAN, WAN and Wi-Fi environments

• Assisting with configuration of switches, firewalls and network devices

• Monitoring performance and highlighting capacity or reliability concerns

Cloud & Virtualisation

• Supporting Azure and virtual environments under senior guidance

• Provisioning systems using approved build standards

• Monitoring utilisation and identifying optimisation opportunities

Disaster Recovery & Backups

• Supporting backup systems and disaster recovery solutions

• Participating in failover testing and documenting results

• Escalating risks or failures

Collaboration & Vendors

• Working with internal teams and global IT functions

• Supporting vendor interactions and providing technical input

• Assisting with procurement and third-party support coordination

Hardware, Software & Documentation

• Installing and maintaining hardware and software

• Ensuring systems are patched and up to date

• Maintaining documentation, knowledge base articles and procedures

Continuous Improvement

• Identifying opportunities for improvement and automation

• Staying up to date with new technologies and best practices

Helpful extras

Opportunity to contribute to infrastructure projects (implementation, testing, documentation)

Exposure to a wide range of technologies including: Azure, VMware ESXi, Active Directory, DNS, Fortinet, Veeam, Windows Server & Windows 11

Minimum 4+ years' experience in a 2nd Line (or above) support environment

Strong troubleshooting and analytical skills

Good knowledge of server administration, networking and Microsoft cloud platforms

Experience with virtualisation (VMware or Hyper-V)

Understanding of security fundamentals (patching, endpoint protection, access control)

Experience working within ITIL-style processes (incident, request, change management)

Ability to communicate technical issues to non-technical users

Nice to have's

Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint

Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.)

Experience with Veeam Backup & Replication

Knowledge of Linux, SQL or automation tools

Experience with HaloITSM, NinjaOne or Confluence

Relevant certifications (Microsoft, VMware, CompTIA etc.)