Asset Support Engineer

The goal of the Navy Digital Hosting (Deployed) [NDH(D)] service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale., We are looking for a junior support engineer to enhance the delivery team's support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology Park, therefore the incumbent must have a valid UK driving licence and the means to travel between to the two locations. Remote working may be available as the workload dictates., The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability and the management of assets. The support engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy's vision, and their key responsibilities include the following:

SupportEnsuring the effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers (NDH(D) Technical team, OEMs, etc) as appropriate.Administering the Change Management process, ensuring all relevant documentation created, maintained and shared as required.Administering the movement of material around the UK and overseas as required.Operating and administering additional Service Management processes as required as the service matures.

DeliverEngaging with supply stakeholders to ensure delivery and receipt of all hardware and consumables.Managing assets through initial tagging and recording in both internal and external asset management registers.Coordinating issues/receipts from internal storage to the Technical team for embodiment activity.Updating technical documentation as required.Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability.

AnalyseMonitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required.Updating Maintenance Task Analysis with trend analysis on all hardware incidents., Purpose of the Role: * We are seeking a skilled and motivated Power Support Engineer to carry out installation, maintenance, and repair work across a range of domestic and commercial environments. This role requires strong mechanical aptitude, excellent attention to detail,..., Job Title: Mechanical / Electrical Technician Field Service (Naval) Location: Portsmouth (Contractor) Reporting to: Field Service Engineering Manager We are seeking an experienced Mechanical / Electrical Technician to join a Field Service Team based in Portsmouth. This..., Our prestigious client has an immediate requirement for a number of Wirebonding Technicians. Successful candidates will have recent experience from a similar cleanroom environment (defence microelectronics ideally). Wirebonding Technicians are responsible for the assembly,..., Astute's Servicing Team are working with a leading valve maintenance and overhaul company located in Southampton and are recruiting for a Valve Technician to join their Mechanical Department. As the Valve Technician, you will be responsible for inspection, maintenance,..., We're recruiting for a technically skilled Technical Support Engineer to join a growing aftersales and service support function based in Portsmouth. This is an excellent opportunity for someone with an electro-mechanical background and experience supporting heat pumps...

Essential

Comfortable using MS Office applicationsAble to analyse large datasets and identify key messages/trends for presentationSelf-starter able to work with minimal supervision and independentlyExcellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and externalFull UK Driving Licence

Desirable

Working knowledge of industry-standard support ticketing tools (eg Remedy)Knowledge and experience of ITIL Service Management processesExperience working in a support function or environment (Service Desk, Customer Experience)Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary.Working knowledge of the joint supply chain and transportation of classified material.Understanding of VMware vCenter administration (ideally 7.0 and later)Understanding of Dell server hardware and use of iDRAC.Experience in administration of Microsoft Windows 2019\22, Active Directory, Microsoft MCSAGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy, Job Description Trainee Service TechnicianPortsmouth, HampshireAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean...

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