Lead Solutions Specialist (Housing)

Colchester City Council is committed to delivering high-quality, accessible services to residents, visitors and businesses. As one of the largest districts in Essex, we're proud to provide a diverse range of public and commercial services - and digital transformation is at the heart of what we do. We are seeking a Lead Solutions Specialist (Housing) to drive innovation and support the development and delivery of Housing Software Solutions across the organisation. What you'll be doing

• Lead and support a team of specialists delivering Housing system support and development.
• Act as the main contact for the Digital Service Catalogue for Colchester Borough Homes.
• Oversee Helpdesk activity to ensure efficient resolution of tickets and incidents.
• Build and maintain a clear, accessible knowledge base for system users.
• Support prioritisation, scoping and assessment of software development projects.
• Manage the end-to-end lifecycle of software systems from procurement to implementation, ongoing development to meet business needs and product closedowns/transfers at end of life.
• Identify and manage risks, issues and compliance requirements.
• Manage software licences, renewals and contribute to budget planning.
• Support readiness activities linked to Local Government Reform.

Do you have experience in Procurement?, * Degree-level education or equivalent experience, with strong Housing system knowledge (ideally NEC Housing).

• Experience managing Service Desk activity and delivering software or data projects within SLAs.
• Excellent communication and influencing skills.
• Ability to translate business needs into clear, customer-focused technical options.
• Knowledge of social housing, rents, service charges and Arm's Length Management Organisations (desirable).
• Strong understanding of compliance across licensing, procurement, audit, security and data protection.

Pulled from the full job description

• Employee discount

• Company pension, Interview date to be confirmed, interviews will take place via Microsoft Teams Why work with us? Join Colchester City Council and be part of a forward-thinking organisation that's genuinely invested in its people. We're proud to create an environment where innovation thrives, development is championed and wellbeing comes first. When you join us, you'll enjoy: What you'll enjoy

• Flexible working that supports your wellbeing and lifestyle

• Generous annual leave, plus two extra paid days at Christmas

• An excellent pension scheme

• Discounts on gyms, travel and major retailers

• High-quality training and career development

• A friendly, forward-thinking culture where your ideas help shape real change