Desktop Engineer

You will be responsible for delivering high-quality on-site IT support to end users, including senior stakeholders, ensuring a seamless technology experience across devices, systems, and collaboration tools., * Provide on-site desktop support for a range of end-user devices, including laptops, desktops, and peripherals across Windows, macOS, and Linux environments.

• Support and troubleshoot core infrastructure technologies including WAN/LAN, TCP/IP, DNS, DHCP, VPN, and Active Directory.
• Deploy, configure, and maintain operating systems (Windows, macOS, Linux - Ubuntu, CentOS, RHEL) within an enterprise environment.
• Manage and troubleshoot Group Policy Objects (GPO), RSoP, and JAMF configurations on client devices.
• Handle user account administration including permissions, account creation, and directory maintenance.
• Support Microsoft 365 applications including Teams, SharePoint, Exchange/Outlook, and the Office Suite.
• Configure and support mobile devices (iOS and Android) in a corporate environment.
• Provide support for video conferencing systems and meeting room technologies, including multi-site setups (Cisco experience advantageous).
• Maintain and support enterprise printing solutions, including high-volume scanning and finishing functionalities.
• Respond to IT security incidents, including system imaging, malware remediation, and assisting with forensic investigations.
• Support office moves, user relocations, and site-wide technology transitions.
• Deliver high VIP support to senior executives, ensuring timely and professional resolution of issues.
• Provide walk-up "Tech Bar" style support for end users.
• Maintain excellent customer service standards in all interactions.

• Minimum 5 years' experience supporting client devices and end-user environments in an enterprise setting.
• Strong understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
• Proven experience with Active Directory and user account management.
• Experience supporting Windows, macOS, and Linux operating systems.
• Familiarity with GPO, RSoP, and JAMF policy management.
• Hands-on experience supporting Microsoft 365 and productivity tools.
• Experience supporting mobile devices (iOS and Android).
• Knowledge of enterprise AV and conferencing technologies.
• Experience with IT security incident response and endpoint remediation.
• Strong troubleshooting skills across hardware, software, and network issues.
• Excellent communication and customer service skills, with experience supporting VIP users.
• Ability to work independently with minimal supervision.

Desirable Skills & Experience

• Experience in desktop or service desk administration within large-scale enterprise environments.
• Knowledge of application packaging and deployment.
• Familiarity with asset management and inventory control processes.
• Relevant IT certifications (eg, Microsoft, Apple, CompTIA).
• Bachelor's degree in IT, Computer Science, Engineering, or a related field.