Helpdesk Manager

We are looking for a proactive, customer-focused team member to provide front-line support to students across the Student Experience Helpdesk and the Disability & Wellbeing Service. You will be the first point of contact for enquiries in person, by phone and email, offering guidance, completing initial triage, registering students for services, and escalating concerns when required.

The role requires excellent customer service skills, professionalism, empathy, and the ability to support students who may be distressed. You'll help maintain efficient service operations, support administrative processes, contribute to digital improvements, and collaborate across the university.

This is a full-time role, Monday to Friday, 35 hours per week, based in the heart of Glasgow., Provide a friendly first point of contact for student enquiries across both services.Complete initial triage for wellbeing and disability-related queries, escalating risks appropriately.Register students for the Disability & Wellbeing Service and manage sensitive information securely.Give clear guidance on common student tasks (ID cards, registration, appointments, GP registration, banking, etc.).Support administrative processes and digital improvements, including MS365 and AI tools.Assist with planning daily and short-term Helpdesk operations.Offer calm, professional support to distressed or vulnerable students.Work collaboratively with colleagues across the university.Gather service performance data and contribute to service improvements.Support communications, Registration, and Welcome Week activities.Undertake other duties as directed by the Helpdesk Manager.Please submit your CV and I will call you back., A leading facilities management company in Glasgow is seeking an experienced Helpdesk Manager to oversee daily operations and support teams. Responsibilities include managing performance, leading recruitment, and ensuring operational excellence. The ideal candidate will..., A major healthcare provider in Scotland is seeking a Junior Desktop Analyst to support their Identity and Access Management Service within eHealth. This full-time position requires HNC level education or equivalent and involves maintaining systems, assisting with..., Contract Support - Facilities Management Glasgow Up to £32,000 (DOE) We are currently working with a well-established Facilities Management provider who are looking to recruit an experienced Contract Support to join their team in Glasgow. This is a fantastic opportunity..., Maintenance Electrician Location: Glasgow Salary: £38,000 per annum Hours: Monday - Friday, 08:00 - 16:30 (40 hours per week) Contract: Permanent, Full-time The Role Are you a skilled Electrician who values professional excellence and a supportive team environment? We..., Job title - Commercial Gas Engineer (install bias) Function - Building Services Location - Field Based - Central Scotland Reports to - Building Services Supervisor About our business Alba Facilities Services Ltd has been delivering mechanical, electrical and building...

Job Description Facilities Manager - Multi-Site - Glasgow city - Location: Glasgow - Job Type: Full-time - Salary: £49,000 + We are seeking a proactive and experienced Facilities Manager to oversee the effective management of all hard FM services across Multiple sites in...

Glasgow (covering the whole of Scotland) Competitive Salary + Bonus + Company Van (Fully Expensed) + Benefits Are you a fully seasoned ChillerService Engineerlooking to further develop your career with Applied products? Here, youve the opportunity to join our dynamic..., IT Support Analyst 1st and 2nd Line SupportGlasgow | Hybrid working | 6 Month Fixed Term Contract | £30,000 pro rataThe OpportunityWe are currently recruiting for an IT Support Analyst to join a well established financial services and wealth management organisation on a...

Air Conditioning Engineer

ALBA Facilities Services Ltd £40,000 - £43,000, Contract Support Administrator (FM Helpdesk) £28,000 - £34,000 per annum (dependent on experience) Location - St Albans (On-Site) Full-Time, Permanent PRS are partnered with a UK-based Facilities Management and Building Services contractor delivering hard FM, statutory..., Glasgow (covering the whole of Scotland) Competitive Salary Bonus Company Van (Fully Expensed) Benefits Are you a fully seasoned ChillerService Engineerlooking to further develop your career with Applied products? Here, youve the opportunity to join our dynamic team of...

About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is..., OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people..., JOINING THE ALBA FS FAMILY At Alba FS our vision is to be a market leading independent facilities services company. Our purpose is to maintain and service our client's infrastructure, underpinned by our commitment to service excellence. Job title - Air Conditioning..., Job Description Do you have the skills to fill this role Read the complete details below, and make your application today. About Star Refrigeration: Star Refrigeration is the UK's largest independent industrial refrigeration engineering company, founded in 1970, working..., OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people... © 2026, Jobsora.com