NOC Manager

We are seeking an experienced and proactive NOC Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service excellence, and maintaining efficient workflows that meet customer SLAs. The NOC Manager is also accountable for departmental administration, operational quality, and cross functional support., As the NOC Manager , you will manage a team of NOC and support engineers, ensuring smooth daily operations and timely resolution of customer issues. You'll oversee performance, processes, and system accuracy while supporting other business areas with technical expertise when required. This role combines hands on technical oversight with strong leadership and process management., Team Leadership & Development

• Line management of all NOC and support engineers
• Conduct regular performance reviews and set development/training goals
• Manage onboarding, induction and initial training of new team members
• Ensure staff have the tools, training and support required to meet SLA targets

Service Delivery & Operations

• Track and manage support tickets, ensuring responses and resolutions meet SLA
• Maintain up to date monitoring and ticketing systems
• Ensure prestaging tasks are completed on time and to quality standards
• Provide accurate information to engineering teams for site visits related to support tickets

Process & Quality Management

• Implement and monitor operational processes in collaboration with the Head of Operations
• Produce and maintain configuration guides for frequently used equipment
• Collaborate with other departments to ensure documentation accuracy
• Stay up to date with industry standards, guidelines and technological developments

Administration & Reporting

• Track and authorise employee expenses and overtime
• Monitor staff attendance and sick leave
• Provide technical assistance to other departments when required, NOC Manager Location: Newbury Reports to: Head of Operations Overview We are seeking an experienced and proactive NOC Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service..., A leading technology recruitment firm in Newbury is seeking a solid NOC Manager to lead the daily operations of the support function. This hands-on role emphasizes team management, service delivery oversight, and technical coordination. The ideal candidate will have...

• Experience in a NOC management or senior technical support role
• Solid understanding of network operations and SLA based service delivery
• Proven ability to lead, support and develop a technical team
• Excellent organisational and communication skills
• Strong process discipline and documentation skills