IT Support Technician
Role details
Job location
Tech stack
Job description
IT Support Technician - O365NE Cambridge (Hybrid - office based initially, then typically 2-3 days per week from home)*Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology!*About the RoleWe are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies.You will work as part of a busy helpdesk team providing end-user support for Microsoft 365-based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users.This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.Key ResponsibilitiesProvide end-user support for Microsoft 365 environmentsSupport and troubleshoot Microsoft Windows 11Diagnose and resolve technical issues via telephone and emailDeliver excellent customer service while managing helpdesk requestsEscalate complex issues when necessary while maintaining ownership of ticketsPrevious experience within a MSP / fast-paced helpdesk environment
Key SkillsEnd-user support of Microsoft 365End-user support of Microsoft Windows 11Excellent telephone and email communication skills
Supporting SkillsWorking knowledge of Microsoft Exchange, Teams, SharePoint and IntuneFull clean driving licence
If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you.At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.Whilst we would love to get back to every applicant, it is not always possible. If you haven't heard from us within 5 days, please note that your application has not been successful on this occasion., An opportunity has arisen for a skilled Revit Technician to support the design and detailing of precast concrete flooring systems. The successful candidate will work closely with engineers, designers, and project teams to develop accurate 3D models and detailed drawings for..., AV Event & Break Fix Technician We are recruiting for a hybrid AV Event & Break Fix Technician to deliver AV and Event technical support for a medical science clients meeting rooms and event spaces in the clients global headquarters in Cambridge. The object of this role is..., As a Water Hygiene Operative covering the Leicester or Cambridge area, you'll play a key role in keeping our customers safe and compliant. The role will be a temporary start for the first 3-6 months, transitioning into a permanent role. Your day-to-day will include: Taking...
Requirements
IT Technician's | MSP - Client Facing IT Exciting Career Opportunity for IT Technicians! MSP or busy service desk expertise Required. Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Look no further! Our..., Are you an enthusiastic and committed person with a keen interest in IT? If so, this role might be ideal for you! We require that candidates for this role be flexible, have good troubleshooting skills and be willing to assist in a number of areas including support,...
Benefits & conditions
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