Line Support Engineer

• Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal
• Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs
• Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled effectively
• Maintain strong customer relationships, contribute to knowledge base improvements, and support daily service desk operations, 1st Line Support Engineer -Hybrid - Bristol VIQU have been approached by a customer requiring a 1st Line Support contractor to provide BAU support working to triage 1st line incidents. You will be required to support a team triaging a backlog of tickets. The successful..., Role : 1st Line Support Engineer (MSP)Location: Corby, NorthamptonshireSalary: £26,000-£28,000Type: Full-time, PermanentOur award-winning client, a growing and customer-focused Managed Service Provider (MSP), is seeking a 1st Line Support Engineer to join their expanding..., FT Recruitment is delighted to be supporting one of our national clients as they look to add a 1st Line Helpdesk Engineer to their support team. This position has arisen due to growth and will work within an award-winning team that provides support to various companies..., 1st Line Support Engineer Canterbury based office £25,000 - £28,000 DOE Office-based Are you currently working in a 1st Line Support role and looking to develop your career within an MSP? Do you enjoy being the first point of contact and helping users get back up and...

• Good understanding of ITIL processes (Incident, Problem, Change Management); ITIL certification beneficial
• Strong customer support and communication skills, with ability to manage stakeholders and provide clear updates
• Proven problem-solving and teamwork abilities, with a proactive and adaptable approach
• Exposure to Windows environments, Office 365, Active Directory, VMware, and general IT support; relevant IT qualifications desirable

This is an excellent opportunity to work on amazing defence, government, etc. projects and a team that encourages and facilitates personal growth.

*PS: The Company can't provide any sponsorship, so only candidates with the existing right to work in the UK will be considered for this role., Job Description Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service...

IT Support Engineer (MSP/MOD/1st Line)Burgess Hill£27,500 - £30,000 + Extensive Training + Certifications + Security Clearance + Career ProgressionAre you an IT Support Engineer or similar, looking for an exciting opportunity with a specialist MSP that works with a diverse...

iO Associates is looking for a 1st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. The ideal candidate will be responsible for supporting ITIL functions within service desk teams., 1st line Support Engineer Stoke-on-Trent, UK up to £28,000 pa DOE Active SC Clearance required iO Associates is looking for a 1st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and..., Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support...