Customer Support Engineer - WDM/OTN Transmission System

1830 WDM/OTN Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density, and a broad range of service capabilities including Ethernet, OTN switching, SONET, and SDH. The NOKIA 1830 Photonic Service Switch (PSS) team is looking for highly motivated and experienced engineers to support customers in a rapidly growing market.

• Responsible for 1830 customer problem diagnosis, troubleshooting, and resolution

• 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 Switched

WDM product and technology, including OTN switching, control and management software, and WDM optical transmission

• Required skills include strong analytic, problem-solving, and technical diagnostics skills as well as management

skills for coordination of problem resolution with R&D and customer support teams

• Responsibilities include working closely with field support teams to collect and analyze required diagnostic data and to work with R&D experts as required to resolve issues in timely way.

• Key responsibilities also include development of advanced diagnostic tools and contributions to the 1830 diagnostic knowledge base as well as training of the broader field support team.

Do you have experience in Technical support?, Do you have a Master's degree?, * Required skills include strong analytic, problem-solving, and technical diagnostic skills as well as management

capabilities for coordination of problem resolution with R&D and customer support teams

• Required background includes experience in software or hardware design and development, or system test of

communication systems

• Development or system test experience with OTN switch and transmission systems, specifically the 1830 PSS 24x OTN System

Strongly Desired:

• Development or test experience with WDM transmission systems

• Customer technical support experience

Qualifications:

• Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics

Advancing connectivity to secure a brighter world.

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running. The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, we've united two industry leaders to create an optical networking powerhouse-combining cutting-edge technology with proven leadership to redefine the future of connectivity. The 1830 PSS 4LS Customer Support team provides primary Global R&D level support for customer problems., Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .   You must create an Indeed account before continuing to the company website to apply