Technical Support

As a Technical Support Specialist, you are a consultant and a problem solver. Your mission is to ensure customers get the most out of the platform.

• Be the Detective: Diagnose and resolve technical and functional glitches within the software.
• Guide the Way: Assist users with configuration and explain complex features in a way that actually makes sense to them.
• Bridge the Gap: Reproduce bugs and document them clearly so the Development team can work their magic.
• Keep it Fresh: Prepare user guides and manuals to empower clients, and test new features before they go live (UAT/Smoke tests).
• Strategize: Analyze incident trends to suggest where we can automate or improve the product.

• Experience: 2-3 years in technical customer support, preferably within a SaaS or enterprise software environment.
• Languages: Native-level Spanish and a high level of English (you'll be supporting a very international crowd!).
• Tech Savvy: Familiarity with ticketing tools, web apps, and how APIs or cloud platforms generally behave.
• Soft Skills: A calm-under-pressure vibe and the ability to explain "techy" things to "non-techy" people.

The Nice-to-Haves:

• Knowledge of Maintenance Management (CMMS) or Field Service operations.
• Experience in regulated industries (Fire safety, HVAC, etc.).
• Familiarity with ITIL or SQL/Databases.

• The Challenge: You'll be working on a product that has a tangible impact on the physical world. No two days are the same!
• The Vibes: A collaborative, chill, and supportive culture where the Support, Product, and Engineering teams actually talk to each other.
• Growth: A clear career path. Whether you want to move into Senior Support, Customer Success, or Product Management, the door is open.
• The Reward: A base salary of €28,000+, comprehensive training on the product, and the chance to become an expert in a booming industry.

They are a global heavyweight in the FSM sector with a presence in over 30 countries. Despite their size, they maintain an agile and local feel in Spain, known for having a super responsive support team and a platform that is incredibly easy to use. They are currently in a growth phase, making it the perfect time to hop on board!