Salesforce Platform Manager
Role details
Job location
Tech stack
Job description
Strategy & Delivery
- Shape platform vision, annual/quarterly plans, and long-term roadmap as Product Owner
- Lead PI planning, roadmapping, and day-to-day delivery to drive adoption and value
- Own backlog, sprint priorities, and platform governance to ensure scalable, global solutions
Data & Customer Insight
- Use data to diagnose issues, define success metrics, and optimize feature impact
- Improve speed to value, platform health, and internal NPS across Sales and Program teams
- Translate high-level business goals into clear technical requirements and action
Stakeholders & Tech
- Act as senior escalation point, managing expectations on scope, budget, and timelines
- Partner with leaders across Commercial, Operations, Tech, Marketing, and Analytics
- Bring deep Salesforce Sales/Service/Data Cloud expertise and design modern solutions (Agentforce, Conga, Copado)
Community & Leadership
- Mentor junior/medior specialists and consultants on best practices
- Coordinate cross-functional Salesforce teams, including developers and UX specialists
Requirements
Do you have experience in UX?, * Required: Salesforce Certified Administrator, Platform App Builder
- 5-8+ Years of relevant experience in platform development, Product Ownership, and Salesforce ecosystems
- Strong technical background in platform development and translating tech insights into business opportunities and vice versa
- Experience acting as a Product Owner in shaping strategic platform direction and roadmaps.
- Technical depth in Salesforce ecosystems, specifically SalesCloud, ServiceCloud, and Data Cloud.
- Advanced understanding of Salesforce objects, processes, security models, and system dependencies.
- A mindset of high ownership and completing tasks end-to-end.
- Ability to work efficiently in a fast-paced, high-velocity environment.
- Strong communication and collaboration skills to manage senior stakeholder expectations.
- Experience with Agentforce, Conga, or Copado is a plus.
- Preferred Certifications: Sales Cloud or Service Cloud Consultant, and Data Cloud Consultant
- Nice-to-have: Copado certification
Benefits & conditions
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 Euro per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
