Desktop Engineer

Our client, a leading organisation in their sector, is hiring a 2nd Line Desktop Engineer to provide on-site technical support and break-fix services across a busy operational environment. This role offers the opportunity to work in a hands-on support capacity, resolving issues directly with end users and ensuring minimal disruption to business operations. What you'll do

• Provide 2nd line desktop support across hardware and software environments
• Deliver break-fix support for laptops, desktops, and peripheral devices
• Support Microsoft 365 applications and user administration
• Assist with basic networking issues (connectivity, patching, troubleshooting)
• Support hybrid environments, including on-prem and cloud-based systems You'll work closely with IT support teams and business users to maintain high service levels and resolve incidents efficiently.

• Proven experience in a 2nd line desktop support role
• Strong break-fix and on-site troubleshooting experience
• Good working knowledge of Microsoft 365
• Basic networking knowledge (DNS, DHCP, patching, connectivity)
• Experience supporting hybrid environments The ideal candidate will bring a proactive, customer-focused approach and be comfortable working in a fast-paced, fully on-site environment.