IT Support Technician

IT Support:

• Provide Tier 1 and 2 support across hardware, software, networking, and system-related issues (Windows, Office 365,Entra,Dynamics 365 etc.)
• Manage and maintain strong relationships with external support partners and suppliers.

Power Platform Exposure & Development:

• Support data extraction, transformation, and reporting tasks under the guidance of the team.
• Participate in data quality assurance and issue resolution
• Design and develop automations complimentary to the wider business systems.
• Work with stakeholders to understand reporting needs and contribute to data-driven decision-making
• Learn and apply best practices in data modelling and integration.
• Support IT infrastructure tasks in conjunction with external support partners
• Document technical procedures andtraining materials
• Assistwith themaintenance of theasset inventoryandIT onboarding/offboarding processes
• Triage support request and development request with external support partners and suppliers.
• Troubleshoot and resolve user issues via ticketing system, phone, or in person
• Administer user accounts, permissions, and access rights

Do you have experience in Windows?, We are looking for a confident and technically skilled IT Support Technician with hands-on experience in end-user support, customer service, and proactive problem solving to join our team. Ideally with an interest or exposure to MS Power Platform and Dynamics 365., * 3-4 years of experience in IT support.

• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving skills
• Familiarity with Office 365,Azure,Entra ID, and Microsoft Teams
• Interest in data analysis,data modelling,or process automation

Desirable:

• Exposure to or basic hands-on experience with Microsoft Power Platform tools (e.g.,Dataverse, Dynamics 365,Power Automate,Business Central)
• Familiarity with APIs and data integration tools.

Pulled from the full job description

• Annual leave
• Company pension
• On-site gym
• Private medical insurance
• Health & wellbeing programme
• Work from home
• Car scheme, * 35 days annual leave (inclusive of company shutdown days)
• Travel subsistence provided
• Company performance bonus
• BUPA Healthcare (after 6 months)
• Salary Sacrifice Pension Scheme (8% total)
• Salary Sacrifice EV Car Scheme & Charger Installation
• Salary Sacrifice Holiday Purchase Scheme (up to 5 days)
• 4pm finish on Friday's
• Bellshill Onsite Gym (free usage)
• Additional benefits platform for you to select a wide range of discounted benefits and services
• Long Service Awards

Pay: £30,000.00-£33,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site gym
• On-site parking
• Work from home