Hardware Engineer

The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers., + Support and manage hardware refreshes, upgrades, and hardware-related support tickets

• Support laptops, desktops, mobile devices, printers, and peripherals
• Deploy and manage devices using Microsoft Intune and MDM solutions
• Build and maintain Windows and Android OS images for workstations and laptops.
• Assist with IT projects and escalated hardware issues

• 3+ years' Hardware support / Device troubleshooting experience

• Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc

• Experience with MDM platforms

• Confident communicator with strong customer service skills Desirable:

• Good understanding of Networking basics and troubleshooting

• Microsoft Intune and Azure AD Candidates applying must be commutable from their offices near Winchester Hampshire and be eligible to work in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.