IT Support Engineer

Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Royal Derby Hospital Town Derby Salary £31,049 - £37,796 per annum pro rata Salary period Yearly Closing 26/03/2026 23:59 Interview date 09/04/2026

Senior IT End User Support EngineerBand 5Job overviewThe End User Support Senior Engineer is an on site role and will assist the Team Leader with the development and support of the end user support team, providing desktop support across the trust, and all community sites in line with Service Level Agreements (SLAs) and in accordance with appropriate standards.

The post holder will be expected to deliver and maintain end user operational services through the timely resolution of incidents and requests and will act as a point of escalation for more complex end user support issues.

The Trust operates a 7-day per week operational service, and it is expected that the End user Support Team supports these hours. Hence, there is a requirement to work weekends and evenings with the existing IT Service Desk shift system.

The post holder will be expected to take part in an on-call scheme operated via a Rota system, be responsible for the installation and support of IT equipment and software in line with established procedures, to support standard operations and the rollout of new projects within the Trust.

If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.

Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.

Main duties of the jobThe post holder will manage and participate in the support of IT systems and projects having a detailed knowledge of systems and infrastructure required to diagnose and resolve complex integrated technical issues. Provide and receive complex or sensitive information and escalations from junior colleagues as part of the role, using technical abilities to ensure calls are resolved quickly or escalated to the appropriate team or specialist. This applies to both technical issues, complaints and staff disputes. To continually make decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues. Follow standard operating procedures for the progress and resolution of complex calls and provide feedback to customers and technical teams. Plan and organise day to day activities around managing work queues and priorities. There are likely to be times where planned work will need to be adjusted due to variable workload or higher priority calls coming in. Supervision of more junior staff to meet workload demands and appropriate skill mix. Provide training and guidance / shadowing for new starters within the department. To participate in testing of IM&T systems proposed for use within the team or wider organisation as required., A leading NHS healthcare provider in Derby is seeking a skilled Senior IT End User Support Engineer. This role involves assisting the team leader in developing and supporting the end user support team, providing essential desktop support across the trust's community sites...., A global tech firm in Greater London is seeking an IT Support Specialist to provide technical assistance across multiple platforms, including Windows, Mac, and Linux. The ideal candidate will manage cloud services like Google Workspace and Okta while offering VIP support to..., Job Description 2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk,..., A global business and technology services firm in London seeks an End User Support Engineer to provide technical assistance across the organization. The role involves troubleshooting hardware and software issues, managing desktops, and providing support for networking and..., Job Description IT Support Engineer - Belfast - Permanent - £35,000 per annum REED Technology are delighted too partner with an excellent medical organisation who require an IT Support Engineer to join their team. My client requires an IT Support to add to our existing...

Educated to Degree level in IT or equivalent with significant 2nd line support experience.

Relevant Technical Professional qualifications in IT Desktop Technologies

Experience & Knowledge

Knowledge of ITIL in a complex IT environment.

Extensive experience with IT hardware and software. IT support directly with users, departments and 3rd party suppliers

Knowledge and understanding of NHS organisations and structures and systems

Skills and Ability

Full driving licence.

Communications and interpersonal skills

Convey technical information and IM&T matters with colleagues and external contacts, orally and electronically. The nature of this information may be complex

Ability to work unsocial hours.

Job Description Senior EUC IT Support Engineer 6 Months Contract Initially Bicester, Oxfordshire - 5 days a week on-site 9AM - 5.30PM Mon-Fri £195-225 per day - INSIDE IR35 via umbrella company You will deliver end-user and device support across laptops, mobile..., Job Description Senior EUC IT Support Engineer 6 Months Contract Initially Bicester, Oxfordshire - 5 days a week on-site 9AM - 5.30PM Mon-Fri £195-225 per day - INSIDE IR35 via umbrella company You will deliver end-user and device support across laptops, mobile...

Lead End-User Engineer - Staffordshire - Hybrid

Experis £48,000

Lead End-User Engineer - Permanent Staffordshire / Derbyshire / East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? Lead End-User Engineer / Technical Team Leader-...

Working for our organisationAs a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff., Lead End-User Engineer - Senior 3rd Line - Permanent Staffordshire / Derbyshire / East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? With over 200,000+ customers..., Your new company Hays Technology are looking for an experienced, forward-thinking End User Compute Service Manager on a permanent basis to shape how a large and complex organisation deliver modern, secure and user-centred IT services to more than 6,500 users. This is an...