IT Professional

What you'll doAs an IT Professional, you'll be Mednet's first point of contact for IT support, ensuring colleagues get timely, clear help while working closely with our external IT agency to resolve more complex issues.

You'll translate business needs into technical requests, track progress, and help ensure our systems, devices, and access are set up to support a fast-paced, creative environment. This role is as much about communication, ownership, and organisation as it is about technical understanding.

You will also support Mednet's ISO-aligned processes (e.g. ISO 27001 and 9001), helping maintain controls, documentation, and evidence required for audits, compliance activities, and continual improvement.

What good looks like (potential first 6-12 months KPIs)

High satisfaction scores from internal IT support requests

Clear, accurate escalation and follow-up with the external IT agency

Reduced repeat issues through better triage and documentation

Smooth onboarding and offboarding experiences for new starters and leavers

Well-maintained IT records, assets, and access controls

Accurate, up-to-date ISO-related documentation and evidence

Successful contribution to internal and external ISO audits

Expectations at the 30-day mark

Understand Mednet's IT setup, tools, and support processes

Build strong working relationships with internal teams and the external IT partner

Confidently triage and log IT issues, resolving basic requests where appropriate

Support device setup, user access, and onboarding tasks

Gain familiarity with Mednet's ISO framework, policies, and key controls

Expectations at the 60-day mark

Independently manage most first-line IT requests from start to finish

Escalate issues clearly and efficiently to the external IT agency

Track incidents and requests, ensuring timely resolution and communication

Identify common issues and suggest improvements to processes or guidance

Support ongoing ISO compliance activities, including access reviews, asset tracking, and evidence collection

Expectations at the 90-day mark

Act as a trusted IT point of contact across the business

Proactively manage the relationship with the external IT agency on day-to-day matters

Contribute to IT-related projects (e.g. tool rollouts, policy updates, security initiatives)

Help improve documentation, onboarding checklists, and user self-help materials

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Experience in a junior IT, helpdesk, or technical support coordination role (or strong academic/apprenticeship experience)

Good understanding of workplace IT environments (devices, accounts, common software)

Confidence communicating technical issues clearly to non-technical colleagues and suppliers

Strong organisational skills and attention to detail

A proactive, service-oriented mindset

Experience supporting compliance, governance, or security processes (formal ISO experience not required)

Nice-to-haves

Experience working with managed service providers or external IT agencies

Familiarity with ticketing systems or service desks

Exposure to cybersecurity, access management, or compliance processes

Experience supporting creative, agency, or professional services environments

Exposure to ISO standards (e.g. ISO 27001), audits, or information security management systems, Skills: IT Support, Stakeholder Communication, Issue Triage, Microsoft 365, Vendor Management, Problem Solving, Audit Support, Compliance

Preferred Qualifications: Experience working with managed IT service providers; entry-level IT certifications

We offer a highly competitive benefits package, including private healthcare (More details are available upon application).

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