Business Intelligence Analyst

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. You will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.

This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.

This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend. You also need to have a full clean driving license as you will be travelling between sites.

What you will be doing

• Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
• Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.
• Creating and maintaining accurate knowledge documentation on a quarterly basis
• Execute all tickets and requests utilising on best practise, adoption and utilisation of technology, applications, and services.
• Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
• Improving and iterate on service support provision to the office.
• Ensuring computers, printers and other peripherals are operational.
• Providing support with hardware and software maintenance.
• Basic hardware break fix replacement
• Hardware Inventory management
• Managing system access, security, and spam/anti-virus controls
• Customer site visits
• Proactive trend analysis calls to the end user
• Full JML process covering, Joiners, Movers and Leavers
• Proactive room checks
• End User Compute device management, including building devices.
• Desk moves/ Desk complete set up
• To fulfil additional / ad hoc duties as needed in order to meet the needs of the business., * The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota., Senior UX/ UI Designer (Healthtech) 100% Remote (UK-based) Up to £60,000 | Full-Time About the Role Our HealthTech client is recruiting their first Senior UX/ UI Designer to join their growing team. You'll be leading the design direction for their web and mobile..., UX Researcher - Digital Interaction Automotive | In-Vehicle & Prototype Testing Location: West Midlands (hybrid) Start: 4th June 2026 End: 31st March 2027 Contract: Fixed Term £55k pro rata We are supporting a leading luxury automotive client in their search for a..., Senior BI & Insight Analyst £45,000 - £50,000 Remote - UK based This is an excellent opportunity to join a growing organisation undergoing a major digital and data transformation. You will work end to end across the BI lifecycle, shaping reporting, driving insights, and..., ServiceNow Security Analyst Contract Immediate Start Hybrid Overview Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight's..., Data Support Analyst Hybrid - 1 - 2x days per week on site in Suffolk £35,000 - £40,000 per annum Join a global organisation on a mission to redefine what "best-in-class" looks like. We're supporting an organisation backed by a leading private equity partner and fuelled..., Job Title: Product Analyst Location: Gateshead, 2-3 days per week Contract Type: Temporary (12 Months) Salary: Up to £43,000 Working Pattern: Full Time Are you ready to embark on a new adventure in the world of finance and insurance? Our client, a leading financial..., Role: Business Systems Analyst (Insurance) Location: Wickford (hybrid, 2 days a week onsite) Salary: £50,000-£90,000 depending on experience A UK-based software provider for the insurance sector are seeking a flexible, technically capable Business Systems Analyst to join...

• Previous experience within an IT Support role.
• Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
• Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.
• Professional manner with a strong work ethic.
• Good problem-solving skills, with a solution focused approach.
• Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
• Ability to multitask effectively during busy times and remain calm during stressful situations.
• A team player who can work within a framework of procedure and policies.
• Self-motivated and able to use initiative.
• Knowledge and some experience of products within the Microsoft Office 365 suite.
• Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
• Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
• Able to learn quickly and work within a fast-paced environment.
• Desire to learn and to undertake on-the-job training and continuous personal development.
• Flexible and willing to work outside of the core hours if necessary.

Skills

Knowledge/experience of the following are required:

• Active Directory, Exchange (both on-prem and O365),
• VMware
• MS Office standard
• Apple hardware & OS (Mobiles/Mac's)
• HP Hardware
• Multi Factor Auth setup (MS MFA, DUO)
• MS Intune
• Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
• Windows 10/Windows 11 working knowledge
• ITIL V3 or Above
• Powershell

Knowledge/experience of the following are advantageous:

• ServiceNow ITSM tool
• VMware
• CUCM
• CCST or Networking skills, Business Intelligence Analyst - High Level SQL experience Day rate: £280/day inside IR35 3 Month rolling contract Location: London, UK Start: ASAP We are seeking a highly motivated and experienced Business Intelligence Analyst to join a dynamic Customer Success team on...

Junior/Graduate Network Support Analysts/Engineers x 3 - New Roles £27,500 (rising to £30,000) plus excellent benefits. 2 days on site (Harrogate) Keywords: Networking, Cisco, Fortinet, WAN, Telephony, ITIL A leading organisation requires a number of Junior/Graduate..., Business Analyst - Subcon to Permanent - Remote Locations: London, Manchester, Newcastle, Glasgow Competitive Market Rate Annual Salary on offer We are partnered with a leading digital innovation and consulting client who are currently hiring heavily across the UK with a...

Clarksons is the world's leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique., Integration Analyst £42,000 Chester Shortlist Recruitment are looking for an Integration Analyst to join a market-leading business based near Chester. The Integration Analyst will work across a range of projects, analysing and working with data to support system..., About ISTARI ISTARI is a unique, global cybersecurity organisation with a bold vision: to curate the defining cybersecurity ecosystem of our time. Backed by Temasek, we operate a differentiated model that combines two powerful, interconnected pillars: - A World-Class...