IT Customer Support Specialist

As an IT Customer Support Specialist, you'll play a key role in keeping vital defence operations running smoothly. This is an exciting opportunity to support one of the UK's most critical military environments while growing your technical expertise in a fast-paced, hands-on role.

Day-to-day, you'll support, maintain and enhance our desktop environments at second line level, ensuring our people have dependable, secure technology to do their jobs.

• Provide second-line technical support to agreed service levels.
• Resolve issues across PCs, laptops, printers, LAN, video conferencing and telecoms systems.
• Troubleshoot complex technical problems to deliver swift, effective fixes.
• Configure and support mobile devices for business use.
• Answer support queries via phone, email and in-person.

This role is full time, 37.5 hours per week and is based on site at RAF Brize Norton.

• Experience delivering second-line desktop support in a Windows 11 environment.
• Knowledge of ITIL processes.
• Strong problem-solving skills with complex technical challenges.
• Experience supporting mobile devices in a business environment.
• Confident in handling support queries across multiple channels., We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you., The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check and nutritional consultations via Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of professional fees
• 10 days' special paid leave for Armed Forces Reservists
• Holiday Trading - buy or sell up to one working week of annual leave
• 'Be Kind Day' - one paid volunteering day each year
• Flexible working options
• A dynamic working environment

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as an IT Customer Support Specialist at RAF Brize Norton, near Carterton, Oxfordshire., We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.