DevOps Engineer

As a DevOps Engineer, you'll play a critical role in ensuring the reliability, security, and operational excellence of our cloud-native platform. This role has a strong operational focus, providing UK afternoon to evening coverage aligned with US customer activity, and taking ownership of incident response, release readiness, and day-to-day platform stability.

You'll work closely with engineering, operations, and customer-facing teams to ensure issues are triaged and resolved effectively, alerts are actionable, and runbooks and processes are consistently followed. A key part of the role is reducing operational toil through targeted automation, CI/CD improvements, and the creation of repeatable operational workflows.

You'll also help shape our platform foundations, ensuring operational patterns align with our "golden path" standards and support future self-service capabilities. This is a hands-on role with real ownership, including mentoring junior engineers and directly influencing how we operate and scale our production environment., * Acting as the primary engineer for UK afternoon-evening support coverage, handling triage, investigation, resolution, and escalation of incidents

• Leading operational execution by ensuring alerts are actionable, runbooks are followed, and incidents are managed consistently and professionally
• Mentoring and pairing with a junior engineer, providing coaching on troubleshooting, cloud operations, and safe change practices
• Owning and managing the operational backlog during Phase 1, identifying repeat toil, prioritising improvements, and driving fixes to completion
• Improving release readiness and coordination, working closely with engineering and release management practices where in place
• Contributing to platform foundations by ensuring operational patterns align with "golden path" standards and support future self-service capabilities
• Delivering targeted automation and standardisation to reduce ticket volume, including: CI/CD pipeline improvements, Repeatable operational workflows (e.g. service restarts, deployment checks, environment validation)

• 3-5 years' experience in DevOps, SRE, Platform Engineering, or Production Operations roles

• Strong hands-on AWS experience (or equivalent cloud provider), including:

• Compute/runtime environments (containers and/or serverless)
• Practical networking fundamentals (VPCs, security groups, routing)
• IAM and access management with least-privilege principles
• Logging, metrics, alerting, and incident triage

• Solid experience with Infrastructure as Code, ideally Terraform, and safe change/release practices
• Strong CI/CD experience, including designing or improving pipelines, build/deploy patterns, and quality gates
• Confident scripting and automation skills using Python and/or Bash, with the ability to build reliable small tools
• Excellent documentation and communication skills, including writing clear runbooks and post-incident reviews
• Comfortable working cross-functionally with engineering, operations/support, and customer-facing teams during incidents

Nice to have

• Experience operating container platforms such as ECS, EKS, or Kubernetes, and/or service mesh patterns
• Observability and reliability experience, including dashboards, SLO/SLA thinking, and improving alert quality
• Security- and compliance-aware delivery experience (e.g. secrets management, vulnerability management processes)
• Experience building internal developer tooling or self-service workflows

Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.

Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks. Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets. We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models. Our Story: We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently - and so were we. In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise. By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions. Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered. In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a "Leader" by IDC, Celent, and Datos - a testament to our momentum and our customers' success. In 2025, we doubled in size and deepened our expertise in both the London Market and North America - becoming the only underwriting platform purpose-built to support multiple operating models. But we're not finished. Insurers want orchestration, not siloed systems. That's why we continue to invest in our platform and orchestration engine - helping our customers win better business, faster., Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading software platform for agile insurers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable.