Anja Kunkel
How to ignore bugs (safely)
#1about 1 minute
Defining bugs and the need for effective triage
Bugs are defined as flaws that cause unexpected behavior, but not all of them are equally important to fix.
#2about 3 minutes
Using a shopping cart analogy for bug severity
A physical shopping cart with different flaws illustrates how the context and user's goal determine a bug's actual severity.
#3about 3 minutes
Applying medical triage principles to software bugs
The START system from medicine provides a color-coded framework for rapidly categorizing bugs based on urgency.
#4about 3 minutes
A formula for calculating bug risk and severity
Bug risk can be calculated as the probability of occurrence multiplied by its severity, which includes user count, impact, and duration.
#5about 2 minutes
Breaking down risk: probability, users, and revenue impact
The key factors for assessing a bug's severity are its likelihood, the number of users affected, and its ultimate impact on revenue.
#6about 3 minutes
The role of time to notice and recover (DORA metrics)
The total time a bug exists is determined by the time to notice it (monitoring) and the time to recover (workflows), which are key DORA metrics.
#7about 4 minutes
Why a zero bug policy can be counterproductive
A strict zero bug policy can lead to over-prioritizing minor issues and prevent teams from working on high-value features.
#8about 1 minute
Defining what makes a bug important to your team
Instead of a blanket policy, teams should create a clear, shared definition of what constitutes an important problem to guide prioritization.
#9about 2 minutes
Q&A on safety-critical systems and customer feedback
The discussion covers adapting bug triage for safety-critical platforms, measuring user impact, and handling customer disagreements on bug priority.
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