Simon Copsey

Technology is Necessary, But Not Sufficient

Stop trying to maximize staff utilization. It’s the bottleneck killing your team’s performance and your company's bottom line.

Technology is Necessary, But Not Sufficient
#1about 3 minutes

Defining the primary goal of a business for sustainable growth

Prioritizing revenue growth over cost reduction provides a clear focus for improvement and offers unlimited potential for the business.

#2about 7 minutes

Identifying the bottleneck that limits organizational output

The rate of revenue generation for the entire organization is dictated by the capacity of its slowest part, the bottleneck.

#3about 5 minutes

Finding the root causes of organizational obstacles

Many obstacles within an organization stem from a few common underlying causes that are often outside a team's direct control.

#4about 9 minutes

Mapping systemic problems with cause-and-effect diagrams

A Current Reality Tree can visualize how surface-level problems are interconnected and trace them back to a single underlying cause.

#5about 3 minutes

How self-imposed constraints block creative problem-solving

The nine-dots puzzle illustrates that breakthrough solutions often require identifying and challenging the assumptions we place on ourselves.

#6about 6 minutes

Challenging the myth of maximizing staff utilization

The belief that 100% staff utilization maximizes output is a fallacy that creates bottlenecks; instead, planning for slack increases throughput.

#7about 3 minutes

Technology must be paired with social change to be effective

Lasting improvement comes from using technology to address a system's bottleneck, which requires re-evaluating the managerial assumptions that created it.

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Municipality of Santiago de Compostela, Spain

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+10
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