IT Support Specialist

• Provide first- and second-level technical support for end-user issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Maintain and update tickets for all reported incidents and service requests.
• Provide timely communication regarding issue status and resolution.
• Install, configure, upgrade, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber .
• Support Apple PC users with basic macOS troubleshooting.
• Install, configure, and troubleshoot printers and other peripheral devices.
• Perform basic repairs on desktops, laptops, printers, and authorized IT equipment.
• Use diagnostic tools to identify and resolve workstation and network connectivity issues.
• Coordinate with third-party vendors to resolve complex AV and IT issues when required.

• Valid work permit for Germany (mandatory).
• Several years of experience in a similar IT Support / Helpdesk role.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows OS, MS Office, basic networking, and hardware support.
• Basic knowledge of macOS is required.
• Fluent in English and the local language (mandatory).
• Ability to work independently in an on-site environment.

BCIC Swiss Ltd | Best Connect International Company is currently looking for a Full-Time, On-Site IT Support Specialist to join our team in Germany. The ideal candidate will be responsible for providing first and second level technical support to end users and ensuring smooth day-to-day IT operations., BCIC Swiss provide global IT Services, Support, Solutions and Resource for all kinds of Businesses, Offices, Shops, or any workplaces that allows to build an efficient IT Infrastructure. We provide A to Z support and service when it come to IT , App and web development, Digital marketing, SEO, All kind of Installation , Security , Network and IT Logistics BCIC Swiss is a registered company with local Management in Switzerland (HQ) Sweden, Germany, Czech Republic , Italy, Portugal and France. With our own payroll support we can cover all 26 country in Europe legal entry with local contract and payroll support! More than 300+ tickets are raising from this region every month and 150+ engineers are working under direct our payroll/contract as Full-time , Part-time and Dispatch position.