User Documentation and Training Expert
J&C Associates
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English, French Experience level
SeniorJob location
Tech stack
Adobe Photoshop
Confluence
JIRA
Software Documentation
Information Systems
Microsoft Office
Office Automation
Microsoft PowerPoint
Job description
- Elaboration of user documentation for information systems
- Elaboration and subsequent delivery of IS trainings
- Coaching of first level and 2nd level support services
- Creation of wiki pages, collaborative sites pages
- Provide guidance using social networks
- Writing IS on-line help
Requirements
- Bachelor Degree in IT or related field with a minimum of 10 years of professional IT experience
- Mandatory professional experience on the following is required:
- Writing end user documentation / training material
- Knowledge of Atlassian Confluence would be an asset
- Experience with the issue-tracking tool Jira would be an asset
- Able to use the office automation tools (MS-Office)
- Knowledge of Adobe Photoshop or similar tools would be an asset
- Good knowledge of presentation tools (e.g. PowerPoint)
- Excellent writing and communication skills
- Very good knowledge in EN (speaking and writing). Knowledge of French will be considered as asset
