Software Engineer - Cloud Platform

We are proud to recruit for a mission-driven SaaS company in the climate-tech space that helps organisations measure, manage and reduce energy consumption and carbon emissions. Their energy and carbon platforms provide real-time insights to support reporting and net-zero commitments., You will be the day-to-day owner of service delivery and customer support across our energy-data and carbon-accounting platforms. Working closely with the sales and product teams, you will oversee client onboarding and implementation, prepare technical documentation, handle service enquiries and renewals, and feed client feedback into the product roadmap., Client onboarding & implementation

• Own onboarding and implementation for new clients - from discovery through go-live and so ensuring installations run smoothly and meet agreed timelines.
• Prepare integration steps, data-mapping support and user guides; act as the primary technical point of contact, translating client requirements into technical tasks.
• Lead high-level demos and technical walkthroughs for prospects and customers; provide training to client teams.

Service delivery & support

• Serve as the single point of contact for service and support inquiries; triage issues and work with engineering to deliver timely, convincing solutions witing agreed SLAs
• Troubleshoot system configuration issues, provide guidance on platform setup and usage, and proactively suggest improvements.
• Manage inventory and logistics of hardware sensors, ensuring timely shipment and installation for clients.
• Produce and maintain internal and external documentation, including delivery workflows and playbooks.

Commercial & operational management

• Write and coordinate technical proposals, quotes, statements of work and RFP responses.
• Support pricing and invoicing processes; manage renewals, contract administration and follow-ups to ensure revenue continuity.
• Contribute to marketing decks, case studies and other client-facing materials in collaboration with marketing.
• Record and report on delivery milestones, billable hours and client satisfaction.

Product & process improvement

• Feed client feedback into the product team; identify recurring issues and propose product enhancements.
• Contribute to building standardised proposal templates and technical inputs for future sales cycles.
• Maintain consistent delivery workflows and continuously improve internal processes, documentation and knowledge bases., Benefits: Flexible working hours, opportunity to impact the net-zero transition and work closely with a passionate, growing team., Job Title: Technical Manager - SaaS Location: Bedford - Hybrid after probation (3 days in the office, 2 days at home) Salary: £70,000 - £80,000 Hours: Monday to Friday 9am-5pm Bolt Technical are exclusively recruiting for an innovative and fast-growing SaaS provider...

The role is remote and requires a blend of customer-facing skills, technical capability and commercial awareness. The ideal candidate will have experience in SaaS service delivery or technical consulting within energy, sustainability or IoT-driven software., * SaaS implementation & support: 3+ years of experience in service delivery, implementation consulting or customer success for SaaS platforms. Experience supporting energy management, carbon accounting, IoT or sustainability software is highly desirable.

• Technical communication: Able to translate functional requirements into technical specifications and prepare documentation, diagrams and training materials. Comfortable with integrations (APIs, data formats) and systems troubleshooting.
• Customer-facing & commercial acumen: Strong interpersonal skills with the ability to manage client relationships, deliver demos and presentations, and produce proposals and SOWs. Experience managing renewals and contract administration is a plus.
• Project management: Demonstrated ability to manage multiple client projects concurrently, coordinate cross-functional teams and deliver on time. Familiarity with agile project management and remote collaboration.
• Domain knowledge: Understanding of carbon accounting, energy data, ESG reporting or sustainability concepts is preferred.
• Comfortable using CRM and project management tools.
• Soft skills: Self-directed, proactive and comfortable working in a fast-changing environment. Able to balance technical and client-facing responsibilities and work flexibly across time zones.

Desirable

• Prior experience with sensor-based energy management systems or IoT platforms.
• Familiarity with carbon accounting standards and ESG frameworks.
• Exposure to data analytics, Are you ready to take the reins of transformative projects that are reshaping the legal technology landscape? At Nexian, we're not just delivering digital solutions - we're driving innovation that empowers law firms to thrive in a fast-changing world. As our Senior Project...

Salary: £35,000-£50,000 per year depending on experience and location.

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.