Infrastructure Engineer

This entry-level position will primarily support our Communications and Collaboration services, including Microsoft 365 email, Teams, voice, Proofpoint, and SharePoint. The role is internal-facing and focuses on providing operational support and assisting with small-scale projects.

What will I be doing?

• Provide day-to-day support for collaboration tools such as Microsoft 365 (Exchange, Teams, SharePoint) and related services

• Respond to incidents and service requests within agreed SLAs, following established processes and runbooks

• Assist with routine maintenance tasks such as patching, updates, and basic configuration changes

• Support major incidents by gathering information and following guidance from senior engineers

• Help maintain accurate documentation and knowledge base articles for common issues and fixes

• Monitor system health and escalate potential issues to senior team members.

• Contribute to small project activities under supervision, such as mailbox migrations or Teams policy updates

• Learn and apply basic automation techniques (e.g., PowerShell scripts) to streamline repetitive tasks

• Ensure compliance with security and access control policies by following standard procedures

• Communicate clearly with colleagues and stakeholders, providing updates on progress and outcomes

• Basic understanding of Microsoft 365 services (Exchange Online, Teams, SharePoint) and willingness to learn more

• Awareness of email security concepts and phishing prevention

• Problem-solving mindset with the ability to follow troubleshooting steps and escalate when needed

• Interest in scripting tools such as PowerShell for automation

• Good organisational skills to manage tasks and priorities effectively

• Strong communication and teamwork skills, with a customer-focused approach

• Commitment to learning and continuous improvement

• BPSS Screening to start

• SC for role

Reinvent yourself at Leidos UK! Uncover your potential by becoming a member of our team.

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme

• Private Medical Insurance

• 33 days Annual Leave (including public and privilege holidays)

• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

• Flexi-Time Working