Observability Engineer (Custom Data Integration)

We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.

Requirements

Key Responsibilities

• AI & Automation Development

• Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
• Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
• Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
• Learn how to integrate AI-powered workflows across different platforms to improve efficiency.

• Customer Engagement & AI Mentorship

• Work directly with clients to understand their needs and guide them through the AI journey.
• Assist in training client teams on using AI-powered service and sales tools.
• Help design and implement custom AI solutions based on business requirements.
• Provide ongoing support and mentorship to customers at every stage of AI adoption.

• Workflow & Process Optimization

• Assist in building and automating customer interactions using AI-driven tools.
• Support cross-platform AI integrations, including non-Salesforce automation solutions.
• Work with senior engineers to test, refine, and improve AI-powered service experiences.

• Learning & Collaboration

• Stay updated on AI trends inside and outside the Salesforce ecosystem.
• Collaborate with sales, service, and technical teams to implement AI solutions.
• Participate in training sessions and mentorship programs to develop expertise in AI and automation., Role: (Mid-Senior) Salesforce Consultant (FSL experience) Location: UK Salary: £60,000 - £70,000 + 10% Bonus & Benefits Looking to join an innovative and thriving Salesforce Partner with a flexible, people-first and vibrant culture? Our client has gone from strength to..., Job Title: Observability Engineer (Custom Data Integration) Location: Remote(UK) Key responsibilities - Design and implement observability frameworks: Integrate and manage monitoring, logging, and tracing for cloud-native and on-premises systems. - Data integration and..., Location: Remote / UAE / Portugal/UK - Option to relocate to Dubai post Probation Period Company: Kompetenza Department: Marketing & Sales Reports To: Sales Director About Kompetenza Kompetenza is a Salesforce partner specializing in CRM solutions, FlexTeam Pods, and...

• Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
• Some experience or coursework in AI, automation, or workflow tools.
• Interest in AI-powered customer service tools, chatbot development, and automation platforms.
• Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
• Eagerness to learn new technologies and work across multiple AI ecosystems.

Soft Skills & Experience

• Willingness to learn quickly and adapt to new AI technologies.
• Comfortable working directly with clients and providing AI mentorship.
• Excellent communication skills to explain AI-driven solutions to non-technical users.
• Problem-solving mindset with attention to detail and structured thinking.
• Curiosity and passion for AI, automation, and customer service improvement.

• Work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
• Hands-on experience with real-world AI and automation projects.
• Opportunity to be customer-facing and mentor businesses on AI adoption.
• Option to move to AI Centre of Competence in Dubai Q3-Q4 2025

Benefits

• Why Join Kompetenza?
• Transition from recruitment to IT business development - grow your career in high-value IT sales. Join a leading Salesforce partner with a unique FlexTeam Pods solution that's in high demand. High earning potential - competitive salary with commission-based incentives. Global exposure - work with enterprise clients across the UAE, UK, EU, and the US. Remote-friendly work environment - flexible working location and schedule.

Similar jobs

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem., About Kompetenza Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is..., At Reltio®, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities-encompassing entity resolution, multi-domain master data management (MDM), and data products-transform siloed data from disparate sources into unified,..., About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW's app-based platform provides a secure, brand-compliant solution - for dealers to..., Senior Product Manager, Billing / Quote-to-Cash About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and..., ControlCase is the leading global provider of IT certification, cybersecurity, and continuous compliance services. Committed to empowering organizations to develop simplified, cost-effective, and comprehensive strategic information security and compliance programs,..., Cranmore Executive Search is exclusively partnering with a rapidly scaling SaaS organisation operating at the forefront of Life Sciences intelligence. The company is entering a dynamic growth phase - expanding its global footprint, elevating its Life Science practice, and..., About PhixFlow PhixFlow is an established (since 2004), highly respected company delivering a unique low-code platform for complex data integration and business process automation. The customers we partner with include major Telcos, Utilities, and Financial Services, to..., Why N-able At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the...