Technical Support Engineer
Role details
Job location
Tech stack
Job description
Working in support of the UK & European Engineering Support & Compliance Manager the Account Administrator is responsible for completing a range of administrative tasks to support the delivery of one or more contracts serviced by JLL Engineering. The administrator will interact with the wider JLL business functions and suppliers to ensure the contract is delivered safely and in compliance with its core requirements., * Act as the first point of contact for client and engineering team inquiries, providing timely and accurate responses to build and maintain strong client relationships.
- Liaise & coordinate with the CEC, mobile engineering workforce and vendors, to ensure seamless scheduling and execution of essential compliance tasks and recording of these on Corrigo and DART systems.
- Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services. I.e Liaise with client site personnel to arrange attendance for completion of works.
- Facilitate the creation of quotations and purchase orders for work and upload onto client/internal systems.
- Monitor and record the completion of planned work Update JLL (Corrigo)& Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.
- Attend regular meetings with Vendors and internal meetings on work order status.
- Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL' s CAFM Corrigo system
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Requirements
- Industry relevant qualifications
- Able to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
- Communicate using appropriate styles, methods, and timings
- Role Model enthusiasm and energy about their work and encourages others to do the same.
- Demonstrate resourcefulness when acquiring additional professional expertise.
- Use tact and diplomacy to exchange information and handle sensitive issues.
- Project a professional demeanour with colleagues, clients, and their customers.
- Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
- Excellent interpersonal, written, and verbal communication skills.
- Self-motivated and capable of leading and inspiring a national Team.
- Able to maintain an objective and positive focus through periods of high and sustained work pressure.
Benefits & conditions
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