Customer Data & Intelligence Manager

Are you a Customs expert ready to bring your skills to one of the most fascinating sectors in logistics?

This is a unique opportunity to join a leading fine art shipping company, where precision, passion, and professionalism meet culture and creativity. You'll play a vital role in ensuring artworks and high-value shipments move smoothly across borders - balancing compliance, accuracy, and speed in a fast-paced environment.

The Role

You'll be a key part of the Customs team, managing the full range of import and export formalities. From preparing and submitting declarations to closing down T1s, you'll take ownership of ensuring all movements comply with UK and international customs regulations. This isn't a support role - it's for someone who knows customs inside out and can hit the ground running.

While the business handles multimodal shipments, a large proportion of work is road freight, often time-sensitive with last-minute requests. This means we're looking for someone who thrives in a dynamic, fast-moving environment - ideally with road freight or multimodal experience, rather than purely sea freight.

You'll also liaise with third-party providers, issuing instructions and ensuring accuracy across all documentation and communication.

After a successful probation period, you'll have the flexibility of one day working from home per week., * Prepare and submit import and export customs declarations via CDS (training on Descartes can be provided).

• Close down T1s and ensure all transit documents are properly managed.
• Issue accurate clearance instructions to internal and external stakeholders.
• Monitor shipments and ensure all records are complete and compliant.
• Liaise confidently with HMRC, freight forwarders, and customs officials.
• Maintain accurate, organised, and up-to-date documentation.
• Support the customs team with daily operational activities.
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• Proven experience completing customs declarations - this is essential.
• Strong understanding of import/export procedures and customs compliance.
• Hands-on experience with road freight or multimodal logistics.
• Ability to multitask and manage shifting priorities under pressure.
• Confident communicator - comfortable coordinating with internal teams and third parties.
• Excellent attention to detail and organisational skills.
• Problem-solving mindset and a proactive attitude.
• Experience with CDS via Descartes is desirable, but not essential.
• IT-literate with Microsoft Office and customs systems.

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