Technical Support Agent

As a Technical Support Agent, you will work directly with customers to provide technical assistance, system support, and guidance on bespoke software solutions. You'll diagnose issues, carry out remote fixes, and help customers better understand the systems they use every day.

This role is well suited to someone with a strong IT foundation and an interest in Linux (Debian) and MySQL. Full training is provided, so while prior exposure is beneficial, advanced knowledge is not required from day one.

You will also be part of an out-of-hours support rota (approximately 1 week in 8)., * Provide remote technical support to customers via phone and remote access tools

• Diagnose, troubleshoot, and resolve software and system issues
• Explain technical issues and solutions clearly and professionally to customers
• Accurately log calls and document issues for team visibility
• Escalate complex issues in line with internal procedures
• Work closely with colleagues, supervisors, and management to resolve issues
• Take part in ongoing training as systems and technologies evolve
• Maintain a professional and organised working environment
• Keep technical knowledge up to date

You should apply if you are:

• Highly organised with strong time management and prioritisation skills
• Confident, professional, and customer-focused
• Motivated to learn new technologies and share knowledge
• Detail-oriented with a strong work ethic
• A team player with a positive attitude and sense of humour, * Excellent IT literacy and fast, accurate keyboard skills
• Strong verbal and written communication skills
• Previous experience in a customer service or support-based role
• Confident handling customer queries over the phone

Our client is known for being a supportive and people-focused employer, offering a flexible and inclusive working culture., * Competitive salary (reviewed annually)

• Twice-yearly bonus scheme
• 25 days annual leave plus bank holidays
• Long service holiday awards (additional day for every 5 years' service)
• Pension scheme (3% employer contribution)
• Life assurance
• Flexible working environment
• On-site facilities and regular team events

Interaction Recruitment is working with a well-established and highly respected technology business based in Rutland, who are looking to expand their Technical Support team due to continued growth. This is an excellent opportunity for someone who enjoys working with IT systems, problem-solving, and providing first-class customer support. The role offers strong long-term career prospects, structured training, and a genuinely supportive working environment., Our client is a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector. They support thousands of customers nationwide and are widely recognised for the quality of their in-house technical support.