Digital Marketing Project Manager

We are currently seeking an experienced Digital Marketing Project Manager to support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, e-commerce and billing platforms.

This is a hands-on delivery role suited to someone who thrives in fast-paced, multi-system environments, enjoys "spinning plates," and can confidently manage multiple stakeholders across a matrix organisation.

Key Programmes

You will be responsible for leading and coordinating delivery across the following workstreams:

• HubSpot Implementation & Rollout

• HubSpot rollout across five business areas

• Replacement of two existing CRMs

• Integration with Microsoft Dynamics 365 for sales teams

• Two-way data integration across platforms

E-Commerce Replatform

• Delivery of a new e-commerce platform within critical compliance timelines
• Oversight of Magento (or alternative platform) replatforming
• Managing non-PCI compliance risks and delivery deadlines
• Streamlining a complex, acquisition-led technology stack

E-Billing & Customer Portal Transformation

• Expansion of e-billing and invoice capabilities
• API-based integrations
• Web and customer portal integration ("MyAccount")
• Coordination with internal and third-party systems

Key Responsibilities

• Lead end-to-end delivery of multiple concurrent digital and IT projects
• Manage cross-platform integrations across CRM, web, data, billing and e-commerce systems
• Own project governance including planning, RAID logs, change control, reporting and benefits tracking
• Coordinate stakeholders across IT, Marketing, Sales, Finance, Operations, Legal/InfoSec and external agencies
• Act as the bridge between technical teams and commercial/marketing stakeholders
• Manage third-party agencies (development, HubSpot, web, creative, email, SEO/PPC)
• Navigate organisational complexity, duplication and legacy systems
• Drive progress in environments where internal teams have limited capacity
• Communicate clearly with senior stakeholders, developers and non-technical teams

• Proven experience in Project Management delivering complex, multi-system programmes across a large organisation
• Strong background in technical delivery across marketing technology, CRM, web and/or e-commerce platforms
• Demonstrable experience managing cross-functional, multi-divisional stakeholders
• Confident managing agency-led development environments
• Experience operating in large, growing or acquisition-led organisations with complex brand or system structures

Technical & Platform Experience

Experience with some combination of the following is highly desirable:

• CRM & Marketing Automation: HubSpot, Microsoft Dynamics 365
• E-Commerce: Magento or modern e-commerce platforms
• Data & Integration: Two-way data integrations, Azure, data lakes, BI tools
• Web & Analytics: WordPress, GA4, Google Tag Manager
• Billing & Finance Systems: Digital billing portals, API-based billing solutions (e.g. Adair - nice to have)

This role is not a developer position, but requires strong understanding of systems, data flows, integrations and marketing technology.