Systems Administrator

We are seeking a Microsoft 365 Support Administrator to join our IT team and play a key role in supporting and maintaining our Microsoft cloud services. This role is ideal for someone with hands-on Microsoft 365 administration experience who enjoys troubleshooting, collaboration, and continuous service improvement., * Respond to and resolve incidents and service requests in a timely, professional manner

• Provide day-to-day support and maintenance for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint, Power Automate, and Power Flow
• Assist with identity and access management using Entra ID (Azure Active Directory)
• Monitor and manage licensing across Microsoft services
• Support and troubleshoot telephony systems integrated with Microsoft Teams and Zoom Contact Centre
• Collaborate with senior administrators and wider IT teams to escalate and resolve complex issues
• Accurately document procedures, resolutions, and system changes
• Contribute to service improvement initiatives and knowledge base articles

Do you have experience in SharePoint?