IT Support Officer

We are seeking a customer-focused IT Support Officer to provide first- and second-line technical support to staff and students. This role involves troubleshooting a range of IT issues, maintaining systems and documentation, and delivering a responsive and professional support service., * Provide first- and second-line IT support via phone, ticketing system, and face to face

• Log, manage and resolve support requests using the College helpdesk system
• Support Windows devices, with some support for macOS and mobile devices
• Assist with Microsoft 365, Teams and SharePoint administration
• Support Active Directory, DNS, DHCP and basic networking tasks
• Assist with AV equipment, printers and telephony systems
• Maintain IT documentation and asset inventories
• Liaise with external suppliers and contractors when required

Do you have experience in macOS?, * Experience providing IT support in a professional environment

• Experience using IT ticketing/helpdesk systems
• Basic knowledge of wired and wireless networking
• Excellent communication, problem-solving and customer service skills, Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £18.13 per hour + holiday pay