IT Support Specialist

• Provide advanced on-site and remote IT support to end users
• Manage IT assets, including inventory tracking, lifecycle management, and documentation
• Handle warehousing activities related to IT equipment (receiving, storage, distribution, returns)
• Dispatch and coordinate IT support tasks and technicians as required
• Log, prioritize, and resolve IT incidents and service requests
• Ensure timely follow-ups and resolution of active tickets
• Act as a key communication link between users, technical teams, and stakeholders
• Maintain compliance with internal IT processes and service standards

Do you have experience in Windows?, * Proven experience in IT Support / Desktop Support / Field Support

• Strong knowledge of IT asset management and warehousing processes
• Experience working with ticketing systems and IT service workflows
• Minimum B2 level in French (mandatory)
• Good communication skills in English
• Ability to work independently in a fast-paced environment

BCIC Swiss GmbH specialize in delivering end-to-end technology solutions designed to meet the evolving needs of businesses in a competitive digital landscape. With a strong foundation in Swiss quality and customer satisfaction, we serve as a reliable IT partner for small startups to major global corporations. Our core business is outsourcing services, and our company is also involved in recruitment solutions.