Junior Hardware Support Technician
Role details
Job location
Tech stack
Job description
We are looking for a proactive individual to join our team. In this role, you will be responsible for preparing and configuring tablets according to build sheet specifications, ensuring consistency and readiness for deployment. You will install and configure software to meet operational and customer requirements, carry out functionality and quality checks to guarantee reliability, and package devices securely for dispatch in line with delivery timelines. Alongside this, you will monitor inventory levels, update stock records, and support hardware tracking and replenishment.
The position also involves providing customer support by responding to queries via email and phone in a clear and courteous manner. You will troubleshoot device issues both remotely and in-house, escalating where necessary, and contribute to maintaining setup guides and support documentation to ensure accuracy and ease of use.
Requirements
Do you have experience in Microsoft Outlook?, To be successful, you should hold GCSEs (or equivalent) including English and Maths at grade C or above. Good spoken and written English is essential. Customer service experience will be an advantage alongside familiarity with Android tablets and installing applications. Competence in using Microsoft Office applications such as Excel, Outlook, and Teams is also expected.
We are seeking someone who demonstrates a blend of personal excellence and professional expertise. You should be dynamic, innovative, and ethical, with strong communication skills and the ability to work effectively as part of a team. A commitment to continuous professional development is important, as is an organised approach to managing multiple tasks.
Benefits & conditions
Pulled from the full job description
- Financial planning services
- Employee discount
- Sick pay
- Bereavement leave
- Free parking
- Store discount
- Casual dress, In return, we offer a competitive salary and benefits package, opportunities for training and career development, and a supportive team environment where you can grow your career., Job Types: Full-time, Permanent, Graduate
Pay: From £26,228.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Financial planning services
- Free parking
- On-site parking
- Sick pay
- Store discount
