Service Desk Officer

Type of opportunity - Casual (hours will be offered on an 'ad-hoc' basis in accordance with the University's resource requirements), A unique opportunity has arisen to appoint four Service Desk Officers who will act as the first point of contact for York St John University's Innovation and Technology Services (ITS) department.

The successful candidates will support students and staff by issuing and receiving IT and AV equipment through the Connect2 MediaLoans service, as well as assisting new University staff with IT induction. This will include setting up staff IT accounts, guidance on multi-factor authentication, Technology Enhanced Learning materials and basic principles of cyber security awareness.

This role is designed to fit around your University studies and provides an excellent opportunity to develop practical skills in customer service and information technology. These skills will be valuable for a wide range of future career paths.

This role is ideal for students of York St John who may not be from a technical background, but are seeking practical experience in IT, Customer Support and Equipment Management.

The role will also involve manual handling, including the lifting and movement of IT and AV equipment.

Previous experience in customer-facing or technical roles is desirable but not essential, as full training will be provided.

Hourly rate of pay - £13.12 per hour (exclusive of holiday pay). Holiday pay is accrued at 12.07% in addition to the hourly rate

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. The Team ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT Services that support the University's business needs and the development and design of innovative new services in support of the University's Digital Strategy.