Data Analyst - Centralised Admin

We're looking for an insight-driven analyst who can turn data into clear, actionable improvements that strengthen performance and efficiency across our central administration teams. You'll define key metrics, build effective reporting with data partners, and work closely with managers-including those within our COO directorate-to ensure activities are consistently measured and improved. Your insights will support senior leaders and enable smarter decision-making across the organisation.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute…

• Identify and analyse key sources of operational administration data to support internal performance reporting.
• Define meaningful metrics and targets, and establish governance processes to measure performance consistently.
• Work collaboratively with teams across the business to develop and enhance data-driven, systemised reporting.
• Benchmark performance across regions to highlight trends, gaps and opportunities for improvement.
• Provide training, coaching and guidance to strengthen data capability and best practice across the organisation.
• Champion a collaborative, insight-led culture that drives excellence in data and analytics.

• Data-Driven Performance Management: Proven ability to leverage data insights to identify opportunities and drive improvements in processes and performance.
• Advanced Microsoft Office Expertise: Specialist in Excel and Power BI for data analysis, reporting, and visualisation.
• Data Visualisation & Analysis: Skilled in modern visualisation tools and applying analytical techniques to inform strategic recommendations.
• Collaborative Leadership: Experienced in working within fast-paced environments, influencing peers and stakeholders to achieve operational excellence.
• Strategic Communication: Strong ability to communicate effectively at all organisational levels, translating complex business problems into actionable insights and recommendations.
• Experience extracting trends to make decisions and recommendations
• Previous experience in a data and analytics role.
• Knowledge of gas distribution operations is desirable but not essential.

Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone. >