IT Support Analyst

People First
Redhill, United Kingdom
9 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 35K

Job location

Remote
Redhill, United Kingdom

Tech stack

Microsoft Windows
Business Software
Peripherals
Information Technology
Laptops

Job description

  • Provide 1st and 2nd line IT support for business applications, systems, and end-user devices
  • Own the IT Service Desk, ensuring tickets are logged, prioritised, progressed, and resolved in line with SLAs
  • Troubleshoot and resolve software and hardware issues, escalating to L3 where appropriate
  • Deliver desk side support and manage end-user hardware builds, replacements, and life cycle activities
  • Conduct new starter IT inductions and provide end-user training, including guided adoption of existing and new IT tools
  • Create and maintain technical and end-user knowledge base documentation
  • Identify recurring issues and contribute to service improvement and prevention activities
  • Support IT projects and work with external suppliers when required
  • Occasional weekend work and bank holiday work which is covered across the team on a rota basis

Requirements

  1. Have IT/Technology support service experience in the UK.

  2. Exceptional communication skills and detail-oriented problem-solving focus.

  3. Are eligible to work in the UK. Sponsorship is not available for this role., * Experience delivering 1st and 2nd line IT support in a business environment

  • Strong troubleshooting skills with a structured, analytical approach
  • Good working knowledge of Windows operating systems and Microsoft 365
  • Basic understanding of networking concepts in a corporate environment
  • Proven ability to guide, train, and coach users on the effective use of IT tools, both during on boarding and day-to-day support
  • Ability to create clear, user-friendly documentation (quick reference guides, how-tos, etc.)
  • Experience supporting end-user devices, including laptops, peripherals, and mobile technology
  • Ability to provide both reactive support and proactive user guidance, including on boarding and training
  • Strong communication skills, with the ability to support users at varying levels of technical confidence
  • Comfortable working in a visible, user-facing role
  • Experience identifying recurring issues and contributing to service improvement
  • Good attention to detail and a customer-focused approach to service delivery, * Customer Service
  • Service Desk
  • Technology
  • IT
  • Windows operating systems
  • Microsoft 365

Apply for this position