Database Manager

Database Manager works closely with the Senior Database Officer to ensure The Sick Children's Trust's donor database, Donorflex, is kept up to date and is accurate, and to ensure that the Finance and Database team can report correct financial information. The Database team liaise closely with both the Fundraising and Communications & Marketing teams, as well as with the House staff, to support fundraising activities (including income tracking) and to support Service Users data collection by the House staff., Responsible for the maintenance and accuracy of The Sick Children's Trust's supporter and beneficiary CRM database system, Donorflex. Line manage, coach and support one Senior Database Officer. Managing data entry and analysis to ensure income and activity is accurately recorded and reported on. Ensuring Donorflex functionality is used in the most effective way through exploration of new modules and new versions of the database Providing training to all Donorflex users in using the appropriate database functionality for their role. Managing data selection and segmentation to support and enable effective and efficient communication, finance and fundraising activities. Maintaining GDPR and Fundraising Regulator compliance To be an active part of Finance and Database team, facilitating knowledge-sharing across the team and fostering a supportive, high-performing team environment., Database Management & Accuracy

Overseeing the processing of all income transactions into the Donorflex database, ensuring correct coding in line with organisational procedures. Process service user information into the Donorflex database with a high level of accuracy and attention to detail. Ensure accurate supporter and service user records are maintained, including Gift Aid entries, and ensure correct income coding aligned with organisational procedures. Run quarterly Gift Aid claims and ensure Gift Aid received is maximised. Overseeing the reconciliation of income processed in the Donorflex database with the bank statements and collaborating closely with Finance to ensure accurate and timely income data processing. Undertake regular data validation checks to ensure the accuracy of Donorflex database data. Maintain accurate process notes for all database-related tasks. Lead on database-related projects such as upgrades, developing new ways of streamlining income processing and exporting information from the database. Maintain and manage the third party relationship with the database provider.

Duties may vary from time to time with development of the post. The post holder will be required to carry out such duties as receiving general telephone enquiries and dealing with general office administration as befits a small office environment., Support & Training

Line manage one Senior Database Officer, setting clear objectives, providing ongoing support, and promoting a culture of collaboration and accountability. Act as the central point of contact for Donorflex database support across Head Office and the Houses, responding to staff queries and providing guidance on income coding and service user data. Provide, together with the Database officer, Donorflex training to all new database users across the whole organisation. Promote and encourage the on-going use of Donorflex database across all teams, providing training and support, including occasional visits to our 'Homes from Home'.

Data Selection & Reporting

Produce regularly scheduled and ad-hoc data selections for mailings and campaigns, supporting the Communications & Marketing, and Fundraising teams. Produce monthly House Information Statistics based on service user data processed by House staff. Generate reports on service user and supporter fundraising activities to support grant applications and fundraising performance insights., Compliance & Communication

Ensure all Donorflex database activities comply with Data Protection regulations and The Sick Children's Trust's policies and branding guidelines. Handle telephone and email enquiries professionally, maintaining confidentiality and acting as a front-facing representative of the organisation

General responsibilities:

Be a positive ambassador for The Sick Children's Trust. Adopt a personal style that enhances the reputation of The Sick Children's Trust and fosters respectful and professional working relationships. Contribute positively to the team working within the charity, implementing organisational objectives. Be flexible within the broad remit of the post. Take direction on projects and priorities from your line manager, which may vary from time to time. Abide by organisational policies and practices, including the equal opportunities policy and code of conduct. Ensure that The Sick Children's Trust's brand values are fulfilled in activities undertaken. Maximise The Sick Children's Trust resources by building and maintaining effective interdepartmental relationships. Increase awareness of The Sick Children's Trust to its maximum potential according to the principles and objectives of the organisation.

Possesses the administrative and numerical skills to work flexibly and collaboratively line managing the Senior Database Officer and providing support to the Director of Finance within a busy office environment Experience of line managing, coaching and supporting more junior staff Experience of managing own workload effectively and planning and organising work to meet deadlines Experience of high levels of accuracy and meticulous attention to detail, and enjoys following processes and getting things right Experience of managing, manipulating and analysing large data sets Desirable:Experience of working effectively without supervision, dealing with problems as they arise

Knowledge

Experience and knowledge of using databases preferably Donorflex Desirable: Knowledge of GDPR and data protection legislation and Gift Aid IT Literacy; Microsoft Office 365 software, in particular Excel, Outlook, Word and PowerPoint

Education/Training

Educated up to at least A level with minimum B / 6 grade in GCSE Maths and English or equivalent, Skills, abilities and personal attributes

Able to take responsibility for delivering against objectives and is keen to learn Ability to see tasks through from start to finish, even when they are repetitive and routine Able to develop positive working relationships with a range of people internally and externally Flexible and adaptable approach to work to respond to change at short notice in a calm and methodical manner Able to maintain, accurate and up to date records on our databases Ability to communicate clearly with people at all levels Strong communication and relationship building skills to liaise with a wide range of people, both internal and external to the organisation Strong project management and organisation skills

Other requirements

Commitment to working outside of normal office hours, when the job requires this, with a willingness to travel Willingness to take accountability for own actions in the delivery of objectives Willingness to develop an understanding of disability issues Commitment to working within the principles of equal opportunities Empathy with the aims, goals and values of the charity, and a commitment to support delivery to meet these

We provide welcoming, comfortable 'Homes from Home', to keep families together when they have a sick child in hospital and kind, caring staff to support them

Our values

Passionate Supportive We believe passionately that We care for families when they families with a seriously ill child really need us and we support our in hospital should be together staff to be the best they can be

Togetherness Proud We work together to make We are proud to be able to welcome a difference all families that need us to our clean and comfortable 'Homes from Home'

Trustworthy

We are open, honest and transparent in everything we do. We spend our money responsibly ensuring that families are always at the heart of our work, 35 hour working week Discretionary hybrid working 25 days annual leave plus your birthday off Time off in lieu policy Auto-enrolment into a pension scheme at 3 months service Commitment to development and training Family friendly policies (flexible working and time off for dependents)

Commitment to your Post-probation benefits: wellbeing including: Bonus day off in December Employee Assistance Enhanced pension option Programme Permanent health insurance Eyecare Voucher Access to Digicare+ Flu Vaccination Access to Medicash Life Assurance Interest free travel loan

The Sick Children's Trust is the charity that provides vital 'Homes from Home' where families with a sick child in hospital can stay, free of charge, just minutes from their child's bedside. At an overwhelming and difficult time, we offer families the support they need to face the day ahead. They can have a hot shower and a comfortable bed to rest, and our caring staff are there to listen and comfort them when they need it. Not only do we alleviate financial worries, but we also help the mental wellbeing of the families we support.