Content Designer

• Use evidence, data, and user research to devise content strategies and tactics, and work closely with digital and data specialists to improve user outcomes.
• Create, iterate, review and update content for new and existing services to meet user needs across a whole end-to-end journey.
• Be responsible and accountable for the accuracy, clarity, efficacy and success of content in your area.
• Build positive working relationships across teams and professions to advocate for user needs, and understand and influence stakeholders.
• Manage relationships with stakeholders, including subject matter experts, to gain understanding and make sure all content is accurate and clearly understood.
• Establish and maintain the highest standards of accuracy, accessibility, and professionalism

• MANDATORY 5 Years UK Residency
• Creating content designed to meet user needs and make complex language and processes easy to understand, always in the right format for your users
• Having a solid user focus, and comfortable formulating hypotheses, gaining insights from data and user research, and taking decisions on those
• Writing, editing, publishing and continuously improving content online.
• Working closely with diverse stakeholders to understand their views, whilst maintaining content quality and managing expectations.
• Thinking strategically, contributing to content strategies, and creating content patterns or standards.
• Managing your own projects and adapting to changing priorities.
• Working with data, feedback, user research, online analytics, and other sources of information

Nice to Have

• Working with agile methodology, comfortable working in a fast-paced environment, and flexible in approach.
• Used to using a range of tools and platforms to manage work priorities.
• Using prototyping techniques, enabling concepts to be swiftly communicated to colleagues and potential users to enable fast progress.