Technical Support Executive - Java & Python.
Role details
Job location
Tech stack
Job description
We are seeking a proactive Technical Support Executive with working knowledge of Java and Python to provide technical assistance, troubleshoot software issues, and support end users and internal teams. The role involves diagnosing application-level problems, assisting with deployments, and ensuring smooth system operations., Provide technical support for applications built using Java and Python
Troubleshoot application errors, bugs, and performance issues
Analyse logs, error messages, and system behaviour to identify root causes
Assist users with technical queries via email, phone, or ticketing systems
Escalate complex issues to development teams with detailed documentation
Support application deployments and updates
Maintain support documentation, FAQs, and incident reports
Monitor systems to ensure uptime and reliability
Follow IT support processes and SLAs
Requirements
Basic to intermediate knowledge of Java and Python
Understanding of application support and troubleshooting concepts
Familiarity with databases and SQL for basic queries
Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
Basic knowledge of Linux/Windows environments
Strong communication and problem-solving skills
