Helpdesk Administrator

SCBFM is a growing facilities management company specialising in a wide range of sectors, including commercial, domestic, and insurance claims. We are seeking an organised and dedicated Administrative Staff member to join our team, focusing on handling insurance claims. The ideal candidate will be responsible for managing claims from start to finish, ensuring that each claim is processed smoothly and efficiently.

As a Case Handler, you will be part of a dynamic helpdesk team, where you will be the primary point of contact for clients, insurers, engineers and contractors, overseeing the entire claims process and ensuring timely resolutions., * Manage insurance claims from initiation to completion, ensuring a seamless process.

• Liaise with clients, insurers, and contractors to gather necessary information and resolve issues.
• Review and process claim documentation, including estimates, invoices, and reports.
• Maintain accurate and up-to-date records of each claim, tracking progress and deadlines.
• Communicate with clients regarding claim status, progress, and any required actions.
• Assist in the preparation of reports and documentation for claims, ensuring all information is accurate and compliant with regulations.
• Coordinate with various departments within the company to facilitate the execution of repairs, maintenance, and services related to claims.
• Follow up on outstanding claims, ensuring prompt resolution and customer satisfaction.
• Provide administrative support to other departments as needed.
• Collaborate closely with other members of the helpdesk team to ensure a smooth and efficient claims process.

Do you have experience in Office experience?, * High school diploma or equivalent (Associate's degree or higher preferred).

• 1-2 years of administrative helpdesk or office experience, ideally in insurance claims/ facilities management or any related field. (Preferred)
• An understanding of the insurance claims process.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and work with sensitive information.
• Ability to manage multiple claims simultaneously, ensuring deadlines are met.
• Previous experience in facilities management or the insurance sector is a plus.
• Ability to work effectively within a team environment, especially in a helpdesk setting., * How many years' experience in a supervisory or management role?
• How many years' experience in maintenance operations?

• Competitive salary.
• 28 days holiday (based on a 40-hour work week, excluding bank holidays).
• Company pension scheme.
• Fully funded training and development opportunities to help you progress.
• Opportunities for career growth and internal progression.
• Maternity, paternity, and adoption leave.
• Bereavement leave.
• Friendly and supportive work environment.

Working Hours: This is a full-time position with working hours from 8:30 AM to 5:00 PM, Monday through Friday.